Standard for all Tracks 4+ years of experience in Windows Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles. Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone.
Technical Skills Storage & High Availability (HA):
Hyper V | Hypervisor | Hyper V Architect
Cluster| Failover Cluster | Clustering
SAN | NAS-Storage Technologies
Backup technology -VSS- Volume Shadow Copy Service
Windows Firewall
Storage & Backup | Configuration | Types | Stack
Server 2008 till 2019 | features | variances.
Windows Update| Type of Updates | Cumulative Update | LTSC Long Term Service Channel
DFS & MSDTC- Microsoft Distributed Transaction Coordinator
VSS | Back up
Server Core machine | Server Hardware | Upgrading Server
Points: - quorum in cluster
failover cluster
Hyper-V checkpoints
check disk
Soft Skills
Leadership - handle technically challenging and politically sensitive customer situations
Strong communications skills Excellent spoken and written English communication.
Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
Demonstrable troubleshooting skills
Cross-team collaboration
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Windows Storage and High Availability • Bellevue, WA, United States