Senior Parts Identification Specialist – HVAC

Position at Parts Town

See WhatWe’reAll About

As the fastest-growing distributor of restaurant equipment,HVACand residential appliance parts, we like to do things a little differently. First, you need to understand anddemonstrateour Core Values with safety being yourfirst priority.That’skey. Butwe’realso looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem!We’remore interested in passionate people with fresh ideas fromdifferent backgrounds.That’swhat keeps us at the top of our game.We’reproud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.Ifyou’reready to roll up your sleeves, goabove and beyondand put your ambition to work, all while having some fun,let’schat – Apply Today!

Perks

• Parts Town Pride– checkout our and
• Quarterly profit-sharing bonus
• Teammember appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All thetraditional benefits like health insurance, 401k/401k match, employeeassistanceprogramsand time away–don’tworry,we’vegot you covered.

The Jobat aGlance

TheParts Identification –HVACSeniorSpecialist(Internally known asHVACParts Detective)is responsible forfinding and providing ourcustomers with the correct replacement part numbersneeded for repair. The primary task is todeterminethe correct part that each customerrequires. An emphasis on accuracy, strongproblem-solvingskills, and a passion for continued skill developmentisessentialin this role!

A Typical Day

• Deliverhigh-qualitycustomer serviceby effectively communicating part information in a professional and friendly manner
• Complete25-50casesdailyfromour Parts TownHVACsupportedmanufacturers.
• Interact withinternal customer service team members,customers, manufacturers, and service providers viachat, casessubmittedvia Salesforce,andemail
• Utilizeequipmentmanuals,technical diagrams,partslistings,portals/remote desktopapplicationsand manufacturercontacts toidentifypart numberinformation
• Support the entire life cycle of escalated parts identificationrequestsfrom open to close, while effectively communicating updates to involved parties

To Land This Opportunity

• You can work an 8 hour shift between 7:00 AM - 7:00 PM CST / 8:00 AM - 8:00 PM EST
• You have 1 + years of HVAC knowledge/experience (if you are cross-trained in Commercial Food Service equipment, that’s a real bonus!)
• Your passion for customer service andproblem-solvingisunmatched!
• You take pride in your attention to detail and ability to multitask without sacrificing accuracy
• You are confidentin communicating viathe phone andthroughthe computerand are proficient in English (both written and verbal)
• You are well-versed in Salesforce,Bloomfire, and the team-specific manufacturer lookups and BOM systems
• You havea strong desireto learn, grow, and challenge the status quo
• Meeting and collaborating with teams across the companyexcites you
• You have a quality, high speed internet connection at home

To Land This Opportunity

At Parts Town, we valuetransparencyand are committed to ensuring our team members feel appreciated and supported.We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. Thesalaryrange for this role is $43,025.31 - $58,064.25 hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is apayforperformance-company. In addition to basepay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paidsick time off, paid holidays, paid parental leave, and professional development opportunities.