Windows Performance: Technical Lead

Job Title : Windows Performance: Technical Lead

Location : Bellevue, WA Onsite

Position : Full-time

Prerequisites

• 5+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.
• Only Night shifts

Excellent Communication Skills ( MANDATORY)

Soft Skills

• Leadership - handle technically challenging and politically sensitive customer situations
• Strong communications skills Excellent spoken and written English communication.
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Demonstrable troubleshooting skills
• Cross-team collaboration

Technical Skills

Performance (PERF):

• Core experience on Windows Performance
• Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS
• Excellent knowledge on Windows components (Bios, Registry's, CPU, Memory, DNS, DHCP etc)
• Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)
• Good knowledge on User Mode & Kernel Mode in Windows Environment
• Excellent knowledge of Registry keys in Windows Environment
• Ability to troubleshoot No boot issues in production Environment
• Excellent knowledge in Analyzing & Configuring Memory Dumps
• Good knowledge on Windows Operating System Architecture
• Should be good in troubleshooting Windows issues via CMD
• Good knowledge on Sys Internal Tools from troubleshooting standpoint
• Good knowledge of different Virtualization platforms (VMWare, Hyper-V, Citrix)
• Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform
• Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools

Job Description

• Perform Troubleshooting on Windows Performance issues
• Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware)
• Perform multi-tasking and handle High Volume and Complex cases
• Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers
• Do self-learning on various Performance troubleshooting topics, publish white papers
• Utilize Communication and technical skills to attain customer satisfaction
• Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution
• Work in Night shifts ( 6 PM login and 9 PM login )

Mandatory Points: -

• Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware
• Look for 7 to 10 exp in Server Administration
• Communication round is must.