Level 2 Helpdesk Technician

Job Overview

Kforce's client is looking for a Tier 2 Helpdesk Technician to join their team in Saint Louis, MO. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical issues, and is passionate about delivering exceptional end?user support. You will serve as a critical escalation point for Tier 1 technicians and help drive resolution for more advanced technical challenges.

Pay

Base pay range : $23.00 / hr - $25.00 / hr

Kforce Inc provided pay range : This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Responsibilities

• Reimaging machines, including data backup / restore and BitLocker management
• Performing hardware repairs (memory, SSD, screen, battery replacements)
• Managing and maintaining loaner device inventory
• Coordinating warranty repairs with the company
• Investigating and resolving recurring issues; Document findings for root cause analysis
• Mentoring Tier 1 technicians and serve as an escalation point
• Collaborating with other IT support teams to drive ticket resolution
• Leading internal mini?projects (e.g., testing new hardware, validating documentation)
• Creating and refining internal documentation, job aids, and technical how?tos
• Performing password resets and account unlocks
• Setting up new PCs and deploying workstations
• Transferring data and migrating user profiles
• Troubleshooting and resolving basic hardware / software issues
• Setting up printers, installing drivers, and performing basic printer maintenance
• Providing application support for tools like O365, Outlook, Mincron, Smart Distributor, PowerScope, Nitro, MFA, etc.
• Documenting tickets with clear, concise work notes
• Communicating professionally with end users
• Following SOPs, checklists, and leveraging job aids / FAQs

Requirements

Benefits

Employment Details

EEO Statement

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Caution

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