Automotive Support Customer Service Technician (part-time)
Champions Do More
Responsibilities
- Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
- Document all customer interactions in supplied database
- Work within groups of technicians and software development teams to improve products and services
- Maximize first time resolution of customer queries
- Provide training support and basic technical support to customers and employees as required
- Other duties as requested
Qualifications
Requirements :
- 5High School diploma or GED required
- 1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
- Proficient in Microsoft Office 365 required
- Superior customer service skills required
- Strong problem-solving capabilities required
- Ability to communicate effectively both verbally and in writing with customers required
- Ability to multi-task required
Preferred Qualifications :
- OE / Dealer level diagnostic and programming experience
- Familiarity with pre / post scanning of automobiles; OEM Scan tool experience is preferred
- ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
- Collision automotive experience or Automotive Repair experience / education preferred
- Bilingual in Spanish or Spanish speaking ability a plus
Benefits
- Weekly Paycheck
- Medical, Dental & Vision effective on start date
- 401K Retirement Plan and Company Match
- Transfer Between Markets
- Paid Holidays & PTO
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