Dispatch Representative

Job Description

Job Description

A Smarter Career Choice

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

This is an on-site position located in St. Petersburg, FL.

Training will be 5 days a week for 8-hour shifts. Once all training is completed, weekends are required.

Position Summary :

Our Dispatch Representatives are responsible for the coordination and maintenance of daily scheduled installation and service appointments and dispatching teams of technicians.

The successful candidate will have strong interpersonal skills, excellent clerical, and organizational skills to keep track of schedules, routes, and personnel.  Our Dispatch Representatives must have various levels of experience juggling multiple activities to ensure orders and service tickets are completed by the field technicians in a timely manner.

Essential Duties and Responsibilities :

• Receive and dispatch orders for installation or service.
• Prioritize appointments according to urgency or importance.
• Utilize computer, phone, text communication with technicians and / or customers.
• Communicate clearly and effectively with multiple departments and leadership.
• Monitor status of field techs to coordinate and prioritize their schedule.
• Monitoring incoming orders and ensuring these are fulfilled effectively.
• Prioritize new unscheduled service calls for service technicians to best meet customer’s needs.
• Set up daily and on-call schedule for all service technicians.
• Provides technicians with any pertinent information regarding service calls.
• Supports technicians to ensure service orders are updated and closed accurately upon work completion.
• Supports field service technicians in the field to resolve problems quickly.
• Other duties as assigned.

Qualifications and Skills :

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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