Parts / Dispatch Specialist

Job Description

Job Description

Description :

American Glass Professionals is the largest and fastest growing Auto Glass installation and calibration company in the state of Florida. We provide exceptional install and calibration services all across the state, and pride ourselves in exceeding the expectations of our windshield companies and clients. We are seeking a reliable and detail / team-oriented Parts / Dispatch Specialist to join our team.

The Parts / Dispatch Specialist will be responsible for coordinating, routing, and dispatching glass installers to our customers. They will also be responsible for taking inbound and outbound calls as well as ordering parts as needed. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong attention to detail.

This is a full time in office position.

Requirements : Responsibilities :

• Coordinate, route and dispatch glass installation to customers
• Communicate with customers to schedule appointments and provide updates on service status
• Paying attention to details and actively listening in order to properly notate files
• Monitor supply levels and ordering parts as needed
• Taking inbound and outbound calls from customers
• Scheduling calibration appointments
• Work closely with the warranty department to get customers back on the books if there is an issue with their windshield
• Collaborate with technicians to ensure customer satisfaction
• Calling for reschedules, ETA calls, and communicating with our techs to further explain any issues

Requirements

Benefits :

Schedule :

Training Schedule 8am - 5pm

Working schedule - Monday - Friday with alternating Saturdays (8 : 30am - 5 : 30pm)