Systems Administrator

Job role: Systems Administrator

Duration: 4 month

Location: San Jose, CA onsite

This person needs to be a true systems administrator (with networking) who can keep the entire IT environment running efficiently and troubleshoot issues from start to finish.

Strong hands-on experience supporting Microsoft environments, including Active Directory, Windows Server, VMware, Group Policy, DNS, DHCP, and Microsoft 365. SQL Database management

• Monitor and support core infrastructure, system architecture, and network operations to ensure optimal system performance
• Maintain and administer all internal IS systems, ensuring scalability, reliability, and security
• Serve as a technical escalation point for the IS team (including ISOAs) on issues related to infrastructure, data, and systems
• Support CSEA political campaigns and field initiatives through data extracts, reports, and outreach platforms such as phone banks and automated messaging tools
• Assist staff with updating and managing member data received from employers or other sources
• Maintain and manage reporting tools, including creation of queries and procedures to ensure data integrity and accuracy.
• Train and support users in email delivery platforms, managing outbound queues and resolving delivery issues
• Support and document department tools and processes, ensuring continuity and knowledge-sharing across the IS team.
• Collaborate with the Director of IS and Business Analysts to plan and implement improvements to existing systems.

Minimum Qualifications

Knowledge of:

• Enterprise IT systems, network architecture, cybersecurity protocols, and system integrations.
• Business intelligence tools, reporting solutions, and SQL-based query development.
• IT governance, security compliance standards, and data protection best practices.
• Relational database concepts, SQL, and data warehousing.
• Effective training methods for technical topics and user support.
• Advanced proficiency in MS Office, particularly Excel and PowerPoint

Ability to:

• Simplify and communicate technical topics to non-technical audiences
• Research, recommend, learn and master new technologies and tools appropriate to task
• Analyze complex data, reason logically, draw valid conclusions and validate results
• Adjust to peak workloads, irregular hours of work, and meet deadlines
• Develop and maintain detailed, user-friendly documentation for IT systems and processes.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Handle confidential information efficiently and with complete security

Experience:

• Minimum of 5 years of experience in IT infrastructure management, system administration, or a related technical field.
• At least 3 years of experience managing enterprise IT systems, databases, or business intelligence solutions.
• Hands-on experience with data management, query development, and reporting tools.
• Proven ability to support and train staff in IT tools and system functionalities.
• Experience in IT security, compliance, and disaster recovery planning.
• Prior experience in a technical escalation role, providing guidance to IS support staff.