Client Success Manager

We’re seeking a positive and personable Client Success Manager who is searching for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.

We welcome applicants who are interested in upward mobility, and a positive work environment, and can’t wait to get started! If you’re interested in new opportunities, career growth, and a winning, fast-paced work environment, we want to hear from you!

Compensation :

$50,000 - $65,000 yearly

Responsibilities :

• Maintain customer accounts and update with new account information as needed
• Record customer interactions and follow up on their experience with our company
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Reply to incoming calls from customers including products and service questions, general information, and complaints

Contract Management :

• Prepare, review, and manage purchase and sale agreements.
• Ensure that all contracts and documents are accurately completed and signed by the relevant parties.

Timeline Management :

Monitor timelines outlined in the purchase agreements to ensure compliance with deadlines for inspections, appraisals, and other contingencies.

Communication :

• Serve as a liaison between buyers, sellers, real estate agents, title companies, lenders, and other parties involved in the transaction.
• Communicate regularly with all stakeholders to provide updates and address any concerns or issues.

Document Preparation and Submission :

• Collect, organize, and submit all necessary documents to the appropriate parties, such as title companies, escrow officers, and lenders.
• Ensure that all required disclosures and legal documents are properly completed and submitted.

Due Diligence :

Coordinate and track the completion of due diligence activities, including property inspections, appraisals, and surveys.

Title and Escrow Coordination :

• Work closely with title companies and escrow officers to ensure a smooth and timely closing process.
• Address any title issues that may arise and facilitate the resolution of such issues.

Transaction File Management :

• Maintain organized transaction files and documentation for each real estate deal.
• Ensure compliance with company policies and legal requirements.

Problem Resolution :

• Identify and address any issues or challenges that may arise during the transaction process.
• Collaborate with relevant parties to find solutions and keep the transaction on track.

Regulatory Compliance :

• Stay informed about real estate laws and regulations to ensure transactions comply with legal requirements.
• Assist in ensuring that all transactions adhere to ethical and legal standards.

Closing Coordination :

Coordinate the closing process, including the signing of documents, disbursement of funds, and transfer of property ownership.

Record Keeping :

Maintain accurate and up-to-date records of all transactions for future reference and audit purposes.

Qualifications :

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• High school diploma, G.E.D. or equivalent
• Previous work in a customer-facing position

About Company

At Oasis Home Buyers, we specialize in providing real estate solutions in Columbus, Ohio. As a family-owned business, we understand the importance of providing the industry's best solutions when helping our customers.

We're proud to have assembled a group of like-minded individuals who share our commitment to our core values and our company mission.

As a result, working with our team feels like working with your own family. We foster an environment where everyone feels supported and motivated to reach their full potential.

If you're looking for a real estate company that values your time, your home, and your goals, look no further than Oasis Home Buyers.

Join us and experience the peace of mind that comes from working with a trusted, family-oriented team.