IT Support Technician Part-Time

WEBSTER CANTRELL YOUTH ADVOCACY

POSITION DESCRIPTION

Position : IT Support Technician

Reports To : Director of Technology

Status : Non-Exempt

BASIC FUNCTION OF POSITION :

Provides user support to Agency employees, maintains and troubleshoots PC's and related hardware, and performs pertinent updates to equipment. In this position, the IT Support Technician responds to inquiries and requests for assistance with the Agency's computer systems or PC's, installs PC's and peripherals, and installs Agency approved software.

INFORMATION PRIVACY AND SECURITY LEVEL :

In accord with federal and state legislative mandates, individuals employed in this position are trained to, and function within a Level I security clearance for confidentiality of client protected health information, and other privileged information. Appropriate sanctions will be applied against employees who fail to comply with the privacy policies and procedures of the Agency.

QUALIFICATIONS :

• Hold a minimum of a High School Diploma, Associates Degree preferred, and two (2) years technical experience.
• Have the ability to troubleshoot, analyze, and resolve technical issues with PC's.
• Possess intermediate level of understanding of Windows network operating systems.
• Communicate effectively with all levels of Agency staff.
• Have knowledge of trauma informed care and ability and willingness to make trauma informed decisions with client and / or other staff when necessary. Take any on-going trainings when required.
• Possess working knowledge of Microsoft Windows and Office Applications.
• Familiar with Citrix, Security Camera Systems & Servers.
• Show promising professional competency supported by an excellent academic record, a stable work history, professional references, and high ratings on the job interview.
• Have the ability to respond with discretion and professionalism at all times when dealing with confidential or sensitive matters.
• Have excellent inter­personal skills.
• Have the ability to organize and prioritize work and to meet deadlines.
• Treat all information concerning children, youth, and their families in any Agency program with absolute confidentiality.
• Have a current Illinois Driver's license and proof of state requirement for insurance.
• Ability to pass a background check.

PHYSICAL CHARACTERISTICS REQURIED :

PRINCIPAL DUTIES AND RESPONSIBILITIES :

User Support :

PC Support :

Software Support :