Job Description
Job Description
We are seeking a highly organized and detail-oriented Service Coordinator to support our operations in a fast-paced environment. The ideal candidate will manage scheduling, dispatching, and administrative tasks to ensure seamless service delivery and optimal technician productivity.
Key Responsibilities :
- Schedule appointments and dispatch technicians for service and inspections, maximizing efficiency and productivity.
- Create and manage work orders, update customers on status, and follow up with technicians.
- Verify completion of work orders by reviewing notes and addressing any pending items.
- Prepare contract and quality control paperwork.
- Schedule and coordinate subcontractor work.
- Ensure all paperwork is accurately completed by technicians within designated timelines.
- Maintain appointment schedules and manage daily reports.
- Order, receive, and distribute materials and equipment to technicians.
- Assist with coordinating scheduling, customer notifications, and equipment procurement.
- Conduct physical inventory as required.
- Serve as a liaison between Sales, Project Managers, and Technicians.
- Bill service and inspection jobs daily and respond to a high volume of emails.
- Collaborate with the sales team to ensure timely job scheduling.
- Perform other duties as assigned.
Qualifications :
High School Diploma or GED required.Minimum 3 years of administrative experience in a sales or service environment. ERP system experience preferred.Proficient in Microsoft Office (Word, Excel, PowerPoint).Ability to read and interpret documents, policies, and procedures in English.Skills & Attributes :
Strong decision-making skills, highly organized, and detail-oriented.Excellent oral and written communication skills.Discretion, problem-solving ability, and escalation judgment.Ability to analyze and interpret data effectively.Fast, accurate, and efficient with attention to detail.Experienced in dispatching and scheduling.