Technical Support Representative

WHO WE ARE :

Xactus (pronounced 'Zac-tus') is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy - while also closing more loans more quickly with greater profitability.

Xactus is proud to provide a friendly work environment that is primarily remote (unless specifically a hybrid or on-site role). Our remote workforce provides many opportunities for you to enhance your skills while maintaining a healthy work / life balance.

Our top-notch financial leadership team prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!

WHO YOU ARE :

You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.

THE BENEFITS WE OFFER :

A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says : "The people I work with treat each other with respect," "I feel accepted by my coworkers" and "The person I report to cares about me as a person."

Health, vision and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs, 401k plan (plus company match), short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more!

SUMMARY :

The Technical Support Representative provides technical assistance and support for industry-related internal or third-party products, software, and systems; resolves tickets in a timely manner responding to staff and client-generated technical requests or problems by troubleshooting technical and process issues to maintain productivity. This is a full-time, entry-level position with a normal operating schedule of Monday - Friday, 11 : 30AM - 8 : 00PM Eastern Time (EST). The pay range for this position starts at $18.00 per hour but is commensurate with experience.

• Equipment is provided.

#LI-REMOTE

ESSENTIAL FUNCTIONS :

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate based on business needs at its discretion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE :

SKILLS AND COMPETENCIES :

WORKING CONDITIONS

This is a remote, work-from-home position. To be successful in this role, an individual will need to have high speed internet. An individual will also need to have the ability to establish a quiet workspace that is distraction-free, and conducive to continuous work and will provide for confidentiality.

PHYSICAL DEMANDS

Xactus promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and team members. Please contact your supervisor or Human Resources with questions regarding the physical demands of this position.

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH XACTUS :

If applying for a position at Xactus, candidates must be a resident of the United States, and should be authorized and eligible for employment in the United States. Xactus does not provide visa sponsorship at this time.

If hired to work at Xactus, employment is contingent upon successful completion of required background checks (including but not limited to federal and state criminal history checks, employment history verification, education verification, credit history check) and pre-employment drug screening.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.