Senior Director, RCM & Credentialing

Senior Director, RCM & Credentialing

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right timewhether it's therapy, coaching, medication, or beyondtailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting startedjoin us on our journey to make mental healthcare accessible to everyone, everywhere.

The Senior Director of Revenue Cycle Management will oversee all aspects of the revenue cycle, including billing operations, payer integrations, collections, and denial management. This leadership role will focus on optimizing revenue processes, ensuring compliance with regulatory requirements, overseeing revenue cycle technology vendors and fostering relationships with payers to maximize reimbursements. The ideal candidate will bring strategic vision and operational expertise to drive efficiencies and achieve financial goals. Reporting to the VP, Global Network and Revenue Cycle Operations, this is a full-time role that is key to advancing our payer strategy and revenue cycle operational excellence.

As Senior Director of Revenue Cycle & Credentialing, you will lead three interconnected pillars :

• Revenue Cycle Management (RCM)
• Health Plan Operations (Claims)
• Provider Credentialing & Enrollment

You'll lead a team of ~50 across these functions, including 3 Director-level leaders, and balance promoting specialization within the org while building connective tissue between RCM, credentialing, and claims. You'll also play a key role in Spring Health's next phase of growthparticularly as we stand up D2C models and increase payer partnerships. You'll collaborate closely with Product, Engineering, Clinical Operations, Finance, and Payer Relations to drive efficiency, compliance, and operational scale.

This is both a strategic and hands-on leadership role requiring deep domain expertise, systems thinking, and strong cross-functional influence.

What You'll Do : Strategic Leadership

Revenue Cycle & Claims Operations

Credentialing & Enrollment

Technology & Process Optimization

Stakeholder Engagement & Payer Relations

What success looks like in this role :

What you'll bring :

The target base salary range for this position is $187,400 - $243,700 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health :

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth