Surgeon Relations Manager

A career at Sono Bello means being part of a dynamic and high-energy work environment, where each one of our team members can make a difference.

We love what we do, and it shows. We are the national leader in providing cutting-edge, personalized body transformations.

We believe everyone deserves to have their best body today and pursue their best life now.

The Surgeon Relations Manager (SRM) is responsible for maintaining positive relationships with the surgeons at Sono Bello.

This includes managing contracts, onboarding, disengagement, addressing any concerns that may arise, and ensuring that the organization is meeting the needs of its surgeons, and field operations.

The SRM works closely with various departments within Sono Bello, including medical leadership (MLT), field operations, finance, legal, and sales to ensure that all contracts, relations, and compensation arrangements are compliant with regulatory requirements and aligned with the organization's goals and objectives.

The SRM manages surgeon relationships, highlights surgeon successes, and leads strategic initiatives to support clinical excellence in the Medical Services Department.

The ideal candidate is positive, team-oriented, a natural problem solver, action-oriented, and able to maintain a flexible mindset.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Understands key business objectives, strategic initiatives, practice, and revenue goals to support achievement.
• Leads and supports communication and outreach between the Practice and its surgeons.
• Travels to their assigned region to provide in-person support, build relationships with surgeons and center leadership, and partner with the area leader to resolve known issues.
• Travels to centers to facilitate the administrative component of Clinical onboarding (CLOB). This will include the orientation of new surgeons to Sono Bello practice, and supporting the center team.

Including but not limited to three trips a month.

• Partners with Medical Leadership Team (MLT) to support, retain, and mentor the region’s surgeons; up to and including written and verbal communication and documentation.
• Works in partnership with the Medical Director to coordinate and assist in all their region’s surgeon-related communications including KPIs, behavioral concerns, mentoring needs, risk management, performance management, disengagement, etc.
• Leads monthly calls with all assigned Area Leaders to review the center health and surgeons for each center in their region.
• Responsible for presenting the region’s surgeon KPIs and overall health to the executive team quarterly.
• Maintain ongoing communication, 1 : 1s, and relationships with all key partners (Area Leaders, Practice Managers, Surgeons, Field Services, etc.)
• Partners with the Surgeon Recruiting team in the handoff of new hires to manage and facilitate a thoughtful onboarding experience.
• Works in partnership with HR to develop team member retention strategies and implement them.
• Partners with credentialing to ensure all surgeons continue to meet the requirements of their job.

EDUCATION / EXPERIENCE ( including but not limited to the following) :

• Bachelor or Master's degree in business administration, or healthcare-related specialty, equivalent work experience will be considered.
• Experience overseeing a regional territory.
• Experience working in both sales and operations, medical preferred.
• Experience with direct interaction with physicians is preferred.
• Strong interpersonal and project management skills. Ability to make decisions in a rapidly growing professional, service-orientated environment.

ADDITIONAL SKILLS AND RESPONSIBILITIES FOR JOB PERFORMANCE :

• Intellectual acuity and discretion with sensitive information.
• Available to travel up to 75% as needed.
• Must be highly proficient in basic computer skills and the utilization of MS Office Suite.
• Ability to consistently implement and manage project, policy, and initiative execution across a multi-unit network.
• Excellent interpersonal and motivational skills; able to adjust approach to effectively work with diverse communication styles and preferences across extended teams.
• Must be highly organized and detail-oriented with the ability to prioritize competing tasks, while also being flexible to change priorities if a situation requires.
• Team player with an ability to collaborate or leverage resources across internal functional teams.
• Ability to conduct professional presentations to executive-level stakeholders.
• Ability to solve problems and work collaboratively toward solutions in a fast-paced, high-pressure environment.
• Physical Work Location Addendum attached.

COMPENSATION

At Sono Bello, we believe that our team members are the keys to our success. The compensation range for this role is $100,000 - $129,000 + Bonus, depending on experience.

BENEFITS

Benefits Package including Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and paid holidays. #L1-MW1