Lead Studio Manager Job at LUXXE | HONOR in Brookfield

Luxxe Honor Apothecary & Wellness is a natural skincare product company that offers wellness services. Our mission is to bring awareness about the benefits of essential oils and promote self‑care as a lifestyle, not a luxury. We create natural essential oils and botanical blends that target skin, mind, and body conditions. Our wellness services provide self‑care services such as facials, massage, and reiki.

Job Summary : The Lead Retail Manager is responsible for managing day‑to‑day operations and promoting sales growth and customer satisfaction for the organization. Specific responsibilities : customer management, staff management, sales growth, and customer satisfaction.

• Recruit, train, and manage staff, including but not limited to sales, face & body staff.
• Manage retail staff related to Vagaro training to enable staff to achieve their potential.
• Manage customer expectations and contribute to a high level of customer satisfaction. This includes solving customer service complaints and answering customers' questions.
• Promote the team to achieve revenue goals per day.
• Promote membership sales by giving tours of our apothecary.
• Manage retail floor, including but not limited to selling retail products, memberships, rentals, events, and workshops, to maximize sales.
• Manage all Vagaro software tasks, including but not limited to face & body appointments, membership, workshops, and events.
• Manage inventory management in Vagaro and Shopify.
• Manage Shopify orders up to 30 orders / day.
• Oversee stocking shelves, setting up displays, ringing up merchandise and sales, and performing / supervising cleaning duties daily.
• Monitor cancellations, info@luxxehonor.com, and phone messages / texts.
• Manage inventory of products, bottles, collateral, and supplies.
• Manage the ordering of sales collateral, supplies, and third‑party items approved by the owner.
• Work closely with the marketing team to establish successful support, channel, and partner programs.
• Communicate and update the owner daily.

Qualifications :

Seniority level

Employment type

Job function

Industries

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