Civil Intake Supervisor (Legal Records Supervisor)

Job Announcement

Serves as the supervisor of the Civil Intake Section of the Circuit Court. Assigns and reviews the work of staff to ensure timely and proper compliance with Code of Virginia and the Rules of the Virginia Supreme Court. Resolves unusual or difficult problems referred by staff, including customer-service issues unique to a court environment. Maintains a thorough knowledge of the Code of Virginia as it pertains to the intake of civil cases.

Interviews, selects, and trains new employees for the Civil Intake Section, setting clear expectations, goals, and performance standards for new and existing staff. Schedules work hours, assigns caseload and counter-shifts, and approves time and attendance. Prepares performance evaluations and is responsible for coaching and developing staff. Works with the division manager to establish progressive discipline and corrective action, if necessary.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Supervises daily operations of an assigned unit;
• Assigns, monitors, and reviews the work of staff;
• Ensures that staff adhere to Court's operating policies and procedures;
• Resolves complex customer service issues received by phone, email, fax, mail, or in person;
• Evaluates, recommends, and implements changes in unit workflow and procedures;
• Actively participates in performance management activities for an assigned unit, which include evaluating performance, identifying goals and objectives, recognizing staff achievements, and coaching for staff professional development;
• Performs various personnel duties, i.e., employee selection, coaching, training, performance evaluation and disciplinary actions;

Serves as backup to division manager in their absence.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Ability to develop and maintain effective working relationships with a variety of individuals, including the judges, general public, members of the legal and business community, and department staff.

Employment Standards

MINIMUM QUALIFICATIONS :

Any combination of education, experience and training equivalent to high school graduation; Plus four years of experience providing administrative support, technical support, customer service, or working in a court or legal environment.

NECESSARY SPECIAL REQUIREMENTS :

The appointee to the position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

SELECTION PROCEDURE :

Panel interview and may include a practical exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian / Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.?

Reasonable accommodations are available to persons with disabilities during application and / or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO / AA / TTY.

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Requisition 25-01805