Support Staff - Front Desk - PRN

Support Staff - Front Desk - PRN

ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women’s services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do : respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

o Medical, Dental, Vision

o PTO

o Retirement Matching

o Tuition reimbursement

o Discount programs

o FSA (Flexible Spending Accounts)

o Identity Theft Protection

o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

Position Summary :

To efficiently process physician orders, communicate required medical information with customer(s), co-workers, patients and physician(s). To safely transport patients to and from Radiology by following all safety protocols / processers. To follow Mammography defined protocols / processes to ensure FDA compliance with all Mammography reporting / letter requirements.

Position Requirements :

Formal Education / Training :

High School Diploma or Equivalent

BLS is required within 90 days of hire.

Workplace Experience :

At least one year clerical office with customer service responsibilities.

Equipment and Skills Training :

Ability to use multi-line telephone, fax, Meditech System, and PenRad Mammography Reporting System.

Physical Environment :

Office area, reception area, patient rooms, and radiology testing area.

Physical Effort :

• Efficient oral and written communication
• Prolonged sitting, standing, bending, walking, and stooping
• Ability to lift 30-50lbs independently
• Consistent keyboard usage
• Ability to work well under pressure
• Exercises good judgement
• Functions dependently or independently

Key Results :

Enters accurate information in Meditech when ordering patient study; checks patient orders for pertinent information. Example : Physician signature, ordered test corresponds with diagnosis. Physician name is correct in meditech.

Obtains patient signatures on medical document(s). Scans all documents required into the computer system.

Completes assignment before leaving and is willing to stay over when workload dictates.

Projects a positive and caring attitude in person as well as on the telephone with all customer.

Transporter

Checks all request for patient care information. (method of transport, oxygen use, other special instructions) Logs all patients in and out from the floor. Communicates with technologists “falls precautions, etc”.

Notifies monitor tech in CCU of patient location when leaving the floor and upon return to floor.

Properly identifies patients before transporting them.

Consistently evaluates patient’s comfort and pain level before leaving patient in hall.

Mammography

Read Mammography report to ensure Bi Rads and Follow Up Codes correlate with each other; report impression must correlate with Bi Rads and Follow Up Codes.

Understands the process and follows up in the prescribed time frame with patients who need additional imaging. This process includes communication with the patient’s physician office staff and scheduling department. Possess knowledge of FDA time requirements for mammography follow up and results letters as well as reminder letters.

Documents activity in PenRad (example : when did we send for outside films, date when they arrived, date patient is to return for additional imaging, date we request order from physician).

Understands and follows through on the following PenRad Auto Read tasks : (1) auto read tracking (2) print / fax / e-mail exams (3) commit printed exams from schedule (4) monitor the “exams” setting (5) monitor the unresolved patients (immediate recalls and follow-up recalls) (6) print recall / past due letters.

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