IT Service Desk Specialist Level II

Nalu Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.

You will receive a comprehensive benefits package that includes :

• Health insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Annual membership to Costco or Sam's
• 401K
• ...and much, much more!
• Role Designation : IT Service Desk Specialist Level II
• IT Security Designation : ADP / IT- II
• Investigation Required : Tier 3 (T3)
• IA Technical / Management Designation : IAT II and CE
• Commercial (Baseline) Certificates : IAT II : Please see Commercial Certificates for DoD 8570.01-M certificate requirement, CE : Associate level certificate for supported technology as approved by the COR.
• Experience in this Discipline : Four (4) years of experience demonstrating the required
• Minimum Education : Bachelor's degree and / or
• Functional Responsibility : Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level III performs more varied and difficult tasks compared to Level II.

OTHER SILLS, TASKS AND RESPONSIBLITIES THE CONTRACT EMPLOYEE SHALL PERFORM BUT NOT LIMITED TO :

Nalu Federal is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO / AA employer / Vet / Disabled.

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