ProVenue Operations Client Representative

Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. The ProVenue Operations Client Representative is responsible for Tickets.com software configuration, data migration, and interface / integration initiatives for a set of clients to ensure systems are set up as designed and per client requirements. The ProVenue Operations Client Representative is the liaison between their assigned clients and Tickets.com, responsible for ensuring assigned clients are aware of and taking advantage of all Tickets.com products and features. This position will also require the ProVenue Operations Client Representative to advocate on the behalf of their assigned client base features and functionality requests. Responsibilities

• Assist assigned client(s) in operating the ticketing system for Frontend event software configuration, including but not limited to seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow, special promotions and software maintenance, report configuration and execution while providing ongoing support for box office, accounting staff, and management
• Backend event software configuration for assigned clients to execute event onsales as desired
• Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
• Train box office staff on ticketing software as new features are released
• Act as a liaison to a host of Tickets.com departments, including web operations and database technology
• Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and other ProVenue suite of products
• Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
• Consults with peers and system users to provide intellectual information regarding the ProVenue application
• Performs systems tests, analysis, and configuration to ensure system is in excellent running order
• Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
• Advise client on how to best use ticketing system to meet their business needs
• Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings Qualifications & Skills
• Bachelor's degree or equivalent combination of education and experience
• Minimum two (2) years of experience configuring ticketing software
• Box office experience preferred
• Computer proficiency essential - MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
• Remote evening and weekend availability, as required
• Must be client service oriented
• Excellent communication skills, both verbal & written
• Detail oriented, organized, proven ability to follow up on tasks
• Self-starter, able to prioritize and work independently with minimal supervision
• Work effectively under pressure Pay Range : $65,000 - $69,000 As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, TDC believes in providing a competitive compensation and benefits package for its employees. Top TDC Perks & Benefits
• Medical, Dental, and Vision Coverage
• Disability Benefits (short term and long term)
• Company Contributed 401K Plan
• Paid Time Off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store | MLBShop.com
• Employee Assistance Programs (EAP)
• Onsite / Online Training & Development Programs
• Tuition Reimbursement
• Life and Accidental Death Insurance
• Pet Insurance