RCM Patient Service Representative

Patient Services Representative

Patient Services Representative is responsible for collection processes related to medical accounts within the Central Billing Office. Proactively work assigned accounts to maximize accurate and timely payment from patient. Observe company policies, and all applicable laws. Familiarity with regulations regarding the collection of medical bills and patient balances is essential. Exceptional internal and external customer service skills required.

Responsibilities include, but are not limited to, the following :

• Monitor collection dollars by Hub to maximize productivity and reduce overall delinquent accounts.
• Send correspondence to patients in delinquent status.
• Answer / respond to calls and / or correspondence related to patient balances. Analyze and interpret reasons for patient balances from EOB (deductible, co-insurance, co-payment).
• Document all work and calls performed in database system. Recordkeeping of collection and status of accounts. Strong and accurate data entry skills.
• Coordinate patient payment arrangements when possible.
• Record patient payments by phone. Provide receipt upon request.
• Contribute a team effort by accomplishing individual / departmental goals to remain efficient and actively promote Allergy Partners culture.
• Involve Patient Services Representative, Team Lead when additional support is required to perform job duties.

Other

Supervisory Responsibilities

This job has no supervisory responsibilities.

Typical Physical Demands

Physical demands are moderate with occasional lifting of items weighing approximately 20-30 pounds. Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and vision must be correctable to normal range to record, prepare, and communicate appropriate reports.

Typical Working Conditions

Normal office environment. Occasional evening or weekend work.

Qualifications

Educational Requirements :

Qualifications and Experience :