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Insurance Customer Service Rep

Insurance Customer Service Rep

Melissa Izatt Insurance Agency LLCEagle River, AK, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

Job Description

At Melissa Izatt Insurance Agency LLC , we take pride in providing trusted, personalized service to our community while fostering a workplace where employees feel supported and inspired to grow. We are a small, close-knit team that works collaboratively to achieve office goals and deliver exceptional service. We offer flexibility, growth opportunities, and a culture of appreciation where employees enjoy incentives, team lunches, and ongoing training. At our agency, success is not only about meeting goals but also about supporting one another and contributing to a workplace where everyone can thrive.

We are seeking a motivated Insurance Customer Service Rep to join our team. In this role, you will be the friendly, knowledgeable point of contact for clients, handling service requests, quotes, and policy updates with accuracy and care. You will collaborate daily with our close-knit team to meet goals, contribute ideas, and support a growing client base.

  • Base salary of $17-$22 per hour, based on experience
  • Flexible schedules (full-time or part-time options; part-time M-F 9a-3p)
  • Paid time off (for full-time employees)
  • Retirement plan
  • Hands-on training and career growth opportunities
  • Team incentives, employee lunches, and recognition events

If you are dependable, detail-oriented, and eager to grow with a supportive agency, we invite you to apply today!

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

Raises Based on Performance

Employee Lunches

Responsibilities

  • Complete all required training, including licensing when applicable
  • Monitor daily reports and reach out to clients for reminders or follow-ups
  • Answer incoming calls and assist with customer service requests and insurance quotes
  • Cross-sell additional insurance products and schedule appointments
  • Perform clerical duties such as mail handling, filing, and supply management
  • Assist in daily office setup to maintain a professional and welcoming environment
  • Requirements

  • Prior experience in customer service or sales (insurance experience a plus)
  • Strong verbal and written communication skills
  • Dependable, detail-oriented, and goal-driven
  • Ability to multitask and perform effectively in a fast-paced environment
  • Positive attitude with excellent interpersonal skills
  • Comfort with phone-based and computer-based work in an office setting
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    Customer Service Rep • Eagle River, AK, US