Whalar is hiring : Studio Operations Manager in New York

Overview

The Lighthouse is an innovative campus for creators and their teams, with locations in Venice, CA, and Brooklyn, NY. We are a creative playground designed for creators to Learn, Make, and Belong. Our mission is to assemble the creator collective, helping them grow and sustain their careers while provoking the next act of the creator economy. At The Lighthouse, creators flow seamlessly from ideation to production to publication, surrounded by peers in a collaborative and inspiring environment. Learn More : www.thelighthouse.com

About the role : The Studio Operations Manager at The Lighthouse is responsible for overseeing the daily operations of our state-of-the-art production studios, including podcast studios, theater, photography studios and more. You will ensure that the studios are fully functional, well-maintained, and accessible to our members, providing an exceptional experience for all users. The Studio Operations Manager will also play a key role in coordinating with the General Manager and other teams to ensure that the studio services align with the overall mission and vision of The Lighthouse. With a strong focus on leadership, content creation, and collaboration, this role ensures that every touchpoint—from a first-time visitor to long-time staff—is efficient, effective, and in line with The Lighthouse’s mission and values.

Responsibilities

Day-to-day responsibilities

• Studio Operations Management : Oversee the daily operations of all production studios, ensuring optimal functionality and availability for members.
• Coordinate studio bookings, and any off-hours production needs, managing the tech team schedules to maximize usage and minimize conflicts.
• Implement and enforce studio policies and procedures to ensure a professional and safe environment for creators and The Lighthouse teams.
• Explore new and innovative strategies to create content with our teams, members, and during events.
• Ensure that all studio spaces are properly maintained, including equipment upkeep, cleanliness, and safety compliance.
• Manage the inventory of studio equipment, facilitating regular checks, repairs, and upgrades as needed.
• Execute marketing and content briefs with precision, ensuring alignment with brand voice, campaign objectives, and delivery timelines.
• Team Development & Training
• Lead and inspire a small team of studio technicians and assistants, fostering a positive and productive working environment.
• Create and maintain operational playbooks and SOPs that promote consistency, clarity, and accountability throughout the campus departments.
• Coach and mentor team staff, focusing on technical training, development, conflict resolution, and team performance.
• Collaborate with People & Culture to assess team needs, identify training gaps, and coordinate professional development opportunities.
• Technical Support and Troubleshooting
• Provide technical support to creators using the studios, assisting with equipment setup, troubleshooting, and best practices for production.
• Ensure technology systems are operational, minimizing downtime for members and staff.
• Work closely with the IT teams troubleshooting issues with end-users, the network and systems.
• Stay updated on the latest production technologies and trends to ensure the studios remain cutting-edge and relevant to the needs of creators.
• Design and execute audio visual productions for The Lighthouse events.
• Work closely with the Tech Team to address any technical issues promptly, ensuring minimal disruption to studio operations.
• Collaboration and Communication
• Collaborate with the General Manager and other department leads to align studio services with The Lighthouse’s broader objectives and initiatives.
• Communicate regularly with members to gather feedback, address concerns, and identify opportunities to enhance the studio experience.
• Coordinate with third party teams including external vendors, content creators, production teams, editors and service providers.
• Escalate technical issues with AV and IT equipment and systems to the direct supervisor when no resolution is found within 24 hours.
• Budget Management
• Manage the budget for studio operations, including equipment purchases, maintenance, and repairs, ensuring cost-effectiveness and alignment with organizational goals.
• Track expenses and provide regular financial reports to the General Manager, identifying areas for potential savings or investment.
• Operational Excellence & Campus Management
• Partner with other campus leaders to execute daily operations to ensure seamless campus experiences for members, guests, and staff.
• Conduct regular walkthroughs to assess functionality, cleanliness, safety, and ambiance—escalating and resolving issues as needed.
• Serve as the on-the-floor operational lead at times.

What we’re looking for :

The salary range for this role is $80,000 - $100,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and, ultimately budget approvals.

Our values

At The Lighthouse diversity, equity, and inclusion (DEI) isn’t just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

Our benefits and perks

Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

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