NOC Technician (ONSITE)
NOC Technician
ONSITE in Silver Spring, MD
US citizenship required per government contract
Must be able to obtain a Public Trust clearance
Please note that new hires’ hours will be Monday Friday, 8 : 00 AM 4 : 30 PM ET until they have full access to tools and are completed training / are ready for independent shift work.
The shifts are :
Sunday Wednesday 6am-2pm, 12pm-10pm, and 10pm-6am
Wednesday Saturday 6am-2pm, 12pm-10pm, and 10pm-6am
Required Experience / Skills :
- 1-3 years of NOC experience
- Knowledge of network technologies, connectivity, protocols, and security.
- Cisco networking skills
- SolarWinds
- ServiceNow or other ticketing systems
- Ability to concurrently manage multiple tasks
- Strong troubleshooting skills.
Responsibilities :
- Provide 24x7x365 coverage and support at the FDA White Oak Campus.
- Monitor, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.
Preferred Certification :
- CCNA
- CompTIA
Other Requirements :
- Candidates must be US Citizens
- Candidates must have resided in the United States for the past 5 years
- Candidates must not have traveled outside of the United States for a combined total of 6 moths or greater in the past 5 years
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