IMPLEMENTATION MANAGER

Implementation Manager - Charlotte, NC

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates' knowledge and experience alongside SSC's extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

Join a team that's transforming how facilities and operations are managed across the country. As the Implementation Manager, you will be a key role in deploying and supporting complex Integrated Workplace Management Systems (IWMS), including SSC's proprietary platform, SERV. This role ensures successful implementation and long-term adoption of technology solutions that enhance operational excellence across SSC. As a member of a collaborative, cross-functional team, the Implementation Manager will lead project planning, execution, and delivery, driving consistency through best-in-class project management practices, communication, and performance tracking. This role also partners closely with internal teams within SSC and Compass Group to scope, plan, and deliver technological initiatives that improve efficiency, visibility, and client experience. A strong understanding of the SERV platform, attention to detail, and the ability to connect technology solutions with business outcomes are key to success in this role.

Position Responsibilities

• Oversee planning, execution, delivery, adoption, and handoff of technology products
• Build project teams (directly and indirectly) and actively coordinate team members to maximize productivity and project velocities
• Define project objectives, scope, timelines, milestones, resources
• Allocate budgets, personnel, and other resources to project teams
• Manage project execution, ensuring adherence to plans and schedules
• Identify, assess, and mitigate potential risks that could impact project delivery
• Serve as a liaison between technical and business stakeholders, providing updates and managing expectations
• Communicate progress, risks, and escalations appropriately to relevant stakeholders
• Collaborate and build relationships with all stakeholders
• Create and maintain all project documentation pertinent to each project
• Identify opportunities for improvement and facilitate change within a project, departments, operational teams, or across corporate departments
• Ensure project deliverables meet quality standards and are completed successfully
• Develop and execute Waterfall and Agile project plans as required to support project goals

Preferred Qualifications

SSC is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.