Operations Support Specialist- Healthcare

Operations Support Specialist

At Belle, we believe joy is powerful medicine. Feet tell the story of health especially for older adults living with chronic conditions. Belle's Community Health Workers bring preventive foot care, compassion, and connection directly into the home of senior citizens. They complete essential screenings and assessments, often catching problems before they become crises. When concerns arise, our remote team of clinicians step in to coordinate care preventing hospitalizations and helping members stay healthy where they're happiest. But Belle is about much more than feet! We're reimagining Chronic Care Management by blending in-home preventive care, virtual clinical oversight, and data-driven insights into one seamless, joyful experience. Every visit we deliver strengthens trust, improves outcomes, and restores humanity to healthcare. Our mission : Bring Joy to Healthcare. If you're inspired by purpose, innovation, and people join us!

Belle is seeking an Operations Support Specialist to ensure our field team operates with precision and efficiency every day. This role is at the heart of our operationsbalancing booking accuracy, stakeholder communication, and real-time problem solving to keep schedules running smoothly. The ideal candidate thrives in a fast-paced, ever-changing environment, ensuring appointments are confirmed, cancellations are quickly backfilled, and members receive timely, high-quality care. Success in this role requires excellent communication, strong attention to detail, and comfort using scheduling tools such as CareLink and VoiceOC.

Responsibilities

• Ensure appointments are confirmed at least 24 hours in advance to maximize staff utilization.
• Proactively backfill open time slots by contacting members on the waitlist or moving forward future appointments.
• Promptly reschedule members impacted by staff call-outs or other scheduling conflicts to minimize revenue loss.
• Audit appointments to ensure accuracy; correct errors to prevent billing or service issues.
• Maintain clear and detailed notes in the CRM, accurately documenting all member outreach, follow-ups, and schedule changes.
• Monitor and address text message interactions, including appointment confirmations, cancellations, and reschedules.
• Support internal communication via Slack, answering scheduling questions from call agents.
• Set up all members who enroll in Belle's Chronic Care Management (CCM) program : assign staff, send welcome texts, and schedule follow-up appointments.
• Support inbound and outbound call center activities, as needed.

Qualifications

Benefits

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.