Account Manager

Overview

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Account Manager to join our San Francisco team supporting the SFO airport .

Key Responsibilities for an Account Manager for dnata Catering, your primary role is to build and maintain strong relationships with airline clients. Your main responsibility is to understand their unique needs and requirements, ensuring the seamless delivery of catering services. You will act as the main point of contact for clients, handling inquiries, resolving issues, and providing exceptional customer service. Your strong communication and negotiation skills will enable you to negotiate contracts, pricing, and service agreements with clients, while also collaborating with internal teams to ensure the successful execution of catering orders. Your attention to detail and ability to manage multiple accounts efficiently will be crucial in maintaining client satisfaction and loyalty. Ultimately, as an account manager, your goal is to drive revenue growth, exceed client expectations, and contribute to the overall success of the aviation catering company.

dnata is one of the world's largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Accepting applications until : 11 / 30 / 25

You Will

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Follow up with the proper department to ensure all open issues are resolved.
• Ensure that the day-to-day operation is on schedule, using the proper and most updated documentation.
• Liaise with the local customer station team and follow up on all local operational related issues.
• Maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned representatives.
• Ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules.
• Support the Executive Chef in coordinating menu presentations and any special presentations. Ensure appropriate unit key personnel are invited to attend.
• Support the Production department with all airline cycle changes. This includes holding menu meetings, coordinating purchases with the buyer, and ensuring that cycle changes are transparent.
• Monitor and ensure that loading and billing of the customer is accurate.
• Coordinate and participate in all kitchen evaluations; distribute evaluation feedback to department managers and ensure appropriate response is provided in a timely, detailed manner.
• Communicate daily with department managers regarding operational issues and attend daily operations briefing.
• Document and maintain a daily customer discrepancy log; communicate information to respective department managers; monitor follow-up on action plans to ensure customer satisfaction; follow-up with the customer to communicate actions taken to resolve issues.
• Monitor and ensure compliance with customer safety and equipment policies / procedures!
• Other duties as assigned.

External Relationships

Communication and Process

NONESSENTIAL FUNCTIONS :

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. $67,000 - $110,000

You Have

EDUCATION : Minimum of an Associate's Degree three (2) years in high volume hospitality preferred. Bachelor's Degree preferred.

QUALIFICATIONS :

Intellectual / Social demands :

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands :

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and / or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment :

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

While performing the duties of this job, the employee is regularly exposed to extreme cold / heat (weather), heights and loud noise (earplugs must be worn while on the Ramp)

dnata's Competencies Required to be Successful in the Job :

There are two aspects to working as effectively as we can : our people and our results. Our eight competencies are designed to help you focus on these aspects :

Delivering :

Does what they say they will. And they balance the needs of our customers' needs with our business's needs.

Drive

Always gets the job done. And still put the needs of our business first.

Open to opportunity :

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking :

Understand our business. Uses this understanding in their day-to-day work and plans for the future.

Collaborate :

Look for solutions that work for themselves, their team, and the whole organization.

Engaging others :

Acts in a way that gets others on board - and when things don't go to plan, they deal with conflict in the right way.

Provide direction :

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent :

Self-aware. Always learning. Always developing. And always helping others to develop, too.

dnata Catering's Core Values

At dnata Catering, our people and operations are guided by six global values that shape how we work every day :

What This Means for You

Joining dnata Catering means being part of a people-first culture that values respect, quality, and innovation. Our teams work together to deliver outstanding culinary experiences, solve problems proactively, and continuously improve to serve our airline customers worldwide.

Diversity Matters

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we're proud that our workforce is as diverse as the customers we serve. And we're committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.

Notice Regarding Background Checks in California

Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code §1786 et seq.), dnata Catering may obtain an investigative consumer report (background check) on applicants or employees for employment purposes. Such a report may include information about your character, general reputation, personal characteristics, or mode of living.

You have the right, upon written request, to receive a copy of any report obtained and a summary of your rights under California law. You also have the right to inspect or obtain a copy of your file maintained by the consumer reporting agency that prepares such reports, as provided under Cal. Civ. Code §1786.22.