Technical Account Manager (TAM)

Who We Are

Simpplr is the AI-powered platform that unifies the digital workplace - bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology.

More than 1,000 leading organizations - including AAA, the NHS, Penske, and Moderna - trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

The Opportunity

The Technical Account Manager (TAM) is a customer-facing, proactive, and technical role responsible for driving success and satisfaction across Simpplr's enterprise customers. The TAM blends deep technical expertise with strategic account management, ensuring long-term value realization through proactive engagement, issue prevention, and ownership of escalations.

The TAM will act as the customer's Designated Technical Support Engineer-responsible for health reviews, proactive recommendations, and managing escalations-while also advocating for the customer internally with Product and Engineering.

The ideal candidate thrives at the intersection of technology and customer success, anticipating needs, solving problems quickly, and ensuring customers get maximum business value from their Simpplr investment.

Your Job Responsibilities

What you will be doing :

Proactive Customer Engagement

• Serve as the primary technical point of contact for assigned enterprise customers.
• Conduct regular health checks to identify risks, gaps, and optimization opportunities.
• Work with CSMs and Sales to develop and execute proactive success plans to improve adoption, stability, and performance.
• Deliver proactive recommendations to improve stability, adoption, integrations, and performance.
• Anticipate issues before they occur, leveraging data insights, system monitoring, and customer feedback.
• Conduct periodic support reviews to assess performance, adoption, and open issues.
• Host quarterly product roadmap & release briefings to keep customers aligned on upcoming features.

Technical Expertise & Advisory

Escalation Management

Internal Advocacy & Influence

Relationship Management

Your Skillset

What makes you a great fit for the team :

We'd specially love to hear from you if :

Why Join Simpplr?

Our job titles may span more than one career level. The starting base pay for this role is between $130k - $170k. The actual base pay is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits.

Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

General Benefits Statement :

Simpplr provides a competitive compensation package along with full health, vision and dental benefits. We believe in work-life integration and offer a flexible work environment. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration and teamwork, make Simpplr an incredible place to work.

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Pay Range

$130,000-$170,000 USD

Simpplr's Hub-Hybrid-Remote Model :

At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.