Technical Account Manager

About Monte Carlo

As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.

Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.

As a Technical Account Manager (TAM) , you’ll play a pivotal role in helping enterprise customers achieve reliable data at scale. You’ll combine technical know-how with strong relationship-building skills to ensure customers successfully adopt Monte Carlo across their modern data stack.

What You’ll Do

• Own the technical relationship for some of Monte Carlo’s largest enterprise customers, guiding them through onboarding, integration, and ongoing success.
• Partner with customer’s data engineering, analytics, and platform teams to embed Monte Carlo into their data ecosystem (e.g., Snowflake, Databricks, BigQuery, Redshift, dbt, Airflow, Kafka).
• Help customers troubleshoot and understand complex data observability and pipeline challenges, collaborating closely with Monte Carlo’s Product, Support, and Engineering teams.
• Serve as a trusted advisor, guiding customers on data & AI observability best practices that deliver measurable business impact.
• Lead technical workshops, health checks, and account reviews to ensure long-term adoption and customer success.
• Act as the voice of the customer, surfacing insights and feedback to shape Monte Carlo’s roadmap.
• Partner closely with Sales Engineers and Solution Architects to design and proactively recommend strategies that help customers achieve their business objectives.
• Build a deep understanding of each customer’s environment, use cases, and challenges to deliver expert technical guidance and support throughout their journey.
• Create and execute a structured plan to drive efficient and optimized monitors across customer workloads.

What You Bring

Nice to Have

Why You’ll Love Monte Carlo

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Come As You Are

Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.

Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are proud to be recognized for our world-class employee experience :

Monte Carlo Named to American's Most Loved Workplace List 2024

Monte Carlo Named an Inc. Best Workplace for 2024

Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024

Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024

Monte Carlo Named the 2025 Databricks Governance Partner of the Year

Monte Carlo #1 Data Observability Platform G2 for 8th Consecutive Quarters 2025

Beware of Imposter Recruiters and Job Scams

If you are contacted by someone claiming to represent Monte Carlo but you’re unsure of their legitimacy, please reach out to us directly at recruiting@montecarlodata.com before sharing any personal information.

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