Technical Account Manager

Technical Account Manager

As a Technical Account Manager at Context AI, you'll be the trusted advisor and strategic partner for our Fortune 100 customers, ensuring they achieve transformational business outcomes with AI agents that execute complex, high-stakes work. Your mission is to drive customer success, expansion, and retention by deeply understanding how customers deploy Context AIthe workflows they automate, the institutional intelligence they capture, and the productivity gains they realizeand identifying opportunities to expand impact across their organization.

You'll own the post-sale relationship for strategic enterprise accounts, serving as the primary point of contact between customers and Context AI. You'll partner with executives, engineering leaders, and operational teams to ensure successful deployments, measure business impact, and identify new use cases that deliver 30-40% productivity improvements and 90%+ cycle time reductions. You'll work alongside Deployment Strategists, Forward Deployed Engineers, Product, and Sales to orchestrate renewals, drive expansion, and ensure customers view Context as strategic infrastructure for AI-powered knowledge work.

In this role, you'll need technical depth, strategic thinking, and exceptional relationship management skills. You'll navigate complex enterprise organizations, understand technical architectures and AI workflows, translate customer feedback into product insights, and proactively identify risks and opportunities. You'll be equally comfortable discussing technical integration details with engineers and presenting business outcomes to C-suite executives.

No two days are the same, but you can expect to :

• Own customer relationships for a portfolio of strategic enterprise accountsserve as primary point of contact and trusted advisor for executives, engineering leaders, and operational teams
• Drive customer success and adoptionensure customers successfully deploy Context AI agents, achieve measurable business outcomes, and expand usage across workflows and teams
• Conduct executive business reviewspresent quarterly and annual reviews to C-suite stakeholders showcasing productivity gains, cycle time reductions, ROI, and strategic roadmap alignment
• Monitor customer health and proactively address riskstrack adoption metrics, usage patterns, and satisfaction signals to identify and mitigate churn risks before they escalate
• Identify expansion opportunitiesdiscover new use cases, departments, and workflows where Context can deliver value; partner with Sales to drive upsell and cross-sell motions
• Coordinate technical support and deploymentwork with Deployment Strategists and Forward Deployed Engineers to resolve technical issues, optimize workflows, and ensure seamless integrations with customer systems
• Translate customer feedback into product insightscapture feature requests, workflow improvements, and technical requirements; partner with Product and Engineering to influence roadmap
• Build executive relationshipsdevelop trusted advisor status with CTOs, VPs of Engineering, CFOs, and business unit leaders to position Context as strategic infrastructure

What We Value

What We Require

120%

Nice to Have

$1M ACV