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Customer Assistance Representative
Customer Assistance RepresentativeEnterprise Holdings • Bismarck, ND, US
Customer Assistance Representative

Customer Assistance Representative

Enterprise Holdings • Bismarck, ND, US
23 hours ago
Job type
  • Part-time
Job description

Customer Assistance Representative (CAR)

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative (CAR). The Customer Assistance Representative (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at our rental car location.

Opening available at our Bismarck, ND location. Address is 2301 University Drive, Bismarck, ND, 58504.

This is a part time position with a starting rate of pay $18 / hour based on a 40 hour workweek.

We offer a robust Benefits Package including, but not limited to :

  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
  • Life Insurance
  • Training and development

Available Schedule :

  • Sunday - Thursday 3pm - 12am
  • Thursday - Monday 3pm - 12am
  • Responsibilities include :

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Equal Opportunity Employer / Disability / Veterans

    Qualifications :

  • High school diploma or GED equivalent required
  • Must have a valid drivers license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be at least 18 years old
  • Create a job alert for this search

    Customer Representative • Bismarck, ND, US

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