Customer Care Advocate

Onsite Training - Warwick, RI

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Class Start Date - ASAP

Inbound customer service role for Defined Benefits / Retirement Income Solutions Dept.

• Max payrate $20 per hour
• Training will be onsite as well as nesting, then remote with the exception of coming into the office once per month

Required Experience :

1-2 years of call center experience, or equivalent experience (office experience)

1-2 years experience with Windows-based operating systems (Microsoft Office, Suite, etc.)

The role will include customers calling to learn about their defined benefit pension, customers calling to start their pension benefits, for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within the claims process, and answering account information.

The role requires processing and a strong ability to navigate Windows-based operating systems.

Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customers on the correct process for receiving information. Licensing is not required for the role. Warwick, Rhode Island location required.

MANDATORY :

Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification / assessment, the position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.

Agent experiencing system issues at home office will be required to travel to Warwick office until system issue / outage corrected.

Requirements :

" "Ability to attend training, nesting at Client's Warwick RI office