General Manager (Center Manager)

Job Description

Job Description

Competitive pay with generous monthly commissions and bonuses!

iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV therapy, and other related services.

Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry.

Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first-class professional, affordable, and convenient services to the masses.

With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional cryotherapy experience they deserve.

Position Overview : As the leader, the Center Manager is responsible for overseeing all aspects of center operations. The Center Manager is directly responsible for achieving sales goals through exceptional guest service, marketing the center, sales growth, cost control, and P&L accountability.

The Center Manager will also be responsible for continuing the education of other employees and maintaining safety protocols within the center.

The ideal candidate should be action-oriented, sales-driven, ambitious, display leadership, cultural fit, upbeat, confident, honest, detailed, and goal-oriented.

This person will identify and solve problems, set expectations and goals, and delegate tasks but should also be able to assist the team members on an individual level should they need help.

This candidate shall also possess the skills necessary to autonomously manage with minimal direct supervision.

Qualifications :

Preferred 3+ years management experience with high-volume

3+ service retailer or fitness center

3+ years POS knowledge

CRM managing experience

Office 365 assets experience

Ability to work a minimum of 45 hours per week with a flexible schedule including nights, weekends and some holidays.

Required to meet, maintain and exceed all Center, Personal, and Employee sales goals and

productivity requirements set by iCRYO

Must be motivated, respectful, and professional with skills and ability to constructively coach

employees

Ability to understand and analyze various reports including but not limited to, guest retention,

Lifestyle Pass quantities, payroll, inventory, employee sales, and profit / loss

Proficient in scheduling a team of 15+ individuals best fit to meet the business model and maximize profit, approve / deny time off requests, and cater to the guest experience.

Essential Functions :

Ability to motivate, coach, and extensively train each employee on all services, safety protocols, recommendations, sales, Lifestyle Passes, and Packages.

Set clear, attainable, and measurable performance goals

Provide Team Members with all resources necessary to succeed, including operating systems, new service knowledge, company updates, and ongoing training material

Demonstrate respectful team dynamic to encourage sales growth across the board.

Ability to professionally and appropriately correct employee behavior, discipline, terminate, and facilitate the transfer of employees.

Ability to comprehend and pass a number of iCRYO-designed service exams following initial training

Maintain good time management skills, good judgment, and ability to multitask.

Display exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty

Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner

Meet or exceed minimum productivity requirements set by the company including sales goals

Maintain professional appearance and positive attitude

Maintain an environment of trust, communicate efficiently with managers and peers

Must be able to complete ongoing and continued education

Maintain a clean environment, uphold company standards

Preferred skillset in local community marketing

Maintain Vendor Relations

Maintain Supply Ordering for Retail & Medical

Inventory Management

Ability to invoice proper partners at given opportunities

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