IT Helpdesk Technician - Level 1
The Houston Parks Board IncHouston, TX, US5 hours ago
Job type
- Full-time
Job descriptionProvide user support within the Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive, etc.). Manage user identities, roles, and devices through Azure Active Directory and the Microsoft 365 Admin Center. Assist with deployment and compliance policies through Microsoft Intune, including application management and device configuration. Monitor and assist with maintenance of Azure-hosted servers, supporting ArcGIS Pro and SQL Server. Provide basic troubleshooting for cloud-based services and escalate advanced issues to senior IT staff. Provide support for the organization's Ubiquiti-based network, including switches, firewalls, and wireless access points. Assist with basic management of Ubiquiti UniFi and Ubiquiti Access Control systems for secure building entry and surveillance. Coordinate with vendors or escalate issues when necessary for higher-tier support. Maintain accurate logs of support requests and resolutions. Help manage hardware inventory and track device assignments. Contribute to internal documentation and knowledge base updates. High school diploma or GED; technical training, certificate, or coursework in IT preferred. 1+ year of experience in a helpdesk or technical support environment. Familiarity with Windows 11, Microsoft 365 Suite, and basic networking principles. Exposure to Microsoft Intune, Azure AD, and ticketing systems like Spiceworks. Ability to support mobile devices (iOS) and resolve common user and device issues. Experience supporting Ubiquiti UniFi networks and Ubiquiti Access Control. Basic understanding of Azure Cloud, ArcGIS, and SQL Server environments. CompTIA A+, Microsoft Fundamentals, or equivalent certifications. Experience with Power BI and Power Query is a plus, especially if able to support internal dashboard maintenance or develop simple queries. Friendly and effective communicator with excellent problem-solving skills. Strong organizational and multitasking abilities. Eagerness to learn and adapt in a fast-paced, cloud-based IT environment. Team player who can work independently and escalate issues when needed. On-site role at Houston Parks Board headquarters. Must be able to lift and move up to 40 lbs. Some flexibility required for occasional after-hours maintenance or urgent support needs.
Description
Position Summary
Houston Parks Board is looking for a technically adept and customer-service-driven IT Helpdesk Technician – Level 1 to support our growing team. This role is essential in helping our staff stay connected and productive within a secure, cloud-first, and mobile-ready environment. The technician will support users on a daily basis, assist in device and network management, and work hands-on with modern tools such as Microsoft Intune, Azure, Spiceworks, and Ubiquiti network infrastructure.
Key Responsibilities
End-User Support
- Serve as the first point of contact for internal staff via Spiceworks Helpdesk, providing Tier 1 support.
- Troubleshoot and resolve issues related to Windows 11 laptops, iPhones, iPads, printers, and other peripherals.
- Set up new users and devices, including account creation, provisioning, and onboarding support.
Microsoft Cloud Ecosystem
Azure Cloud & Server Support
Network & Access Control Support
IT Asset Management & Documentation
Requirements
Required
Preferred
Core Competencies
Working Conditions
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Helpdesk Technician • Houston, TX, US
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