Technology Support Associate

A company is looking for a T3 Technology Support Associate I to provide exceptional service and support to customers in a multi-channel environment.

Key Responsibilities

Provide excellent customer service and respond to inquiries via telephone, chat, and email

Establish and maintain professional relationships with internal and external customers

Utilize product knowledge to offer technical support and troubleshoot the T3 Platform

Required Qualifications

High school diploma required; Associate's Degree or higher preferred

At least 3 years of experience in a customer service role, preferably in a contact center

Ability to acquire new skills quickly and adapt to change positively

Working knowledge of G-Suite applications

Passion for helping others and providing exceptional service