flex Senior Manager, Marriott Bonvoy Experiences

Marriott Bonvoy Experiences

This is a temporary position.

Marriott Bonvoy encompasses Marriott International's extraordinary portfolio of brands including the largest collection of luxury properties, award-winner loyalty program, Homes & Villas by Marriott Bonvoy, online retail shop with 13 branded boutiques, and access to endless experiences. Marriott Bonvoy offers members inspiring experiences through its experiences platforms for once in a lifetime moments, hotel experiences and thousands of curated local experiences around the globe.

The FLEX Sr. Manager, Marriott Bonvoy Experiences reports directly to the Sr. Director, Marriott Bonvoy Moments & Experiences and assists with the marketing and operations of Marriott Bonvoy Experiences. As a member of the Experiences team, they will be accountable for supporting the marketing and operations of the Experiences platforms, driving revenue, guest satisfaction and member engagement. The Sr. Manager, Marriott Bonvoy Experiences will help support the marketing programs and operations of the experiences program, support experience partnerships, and the hotel solution.

This position requires a self-motivated professional who is a strategic thinker, experienced marketer, has good communication skills, possesses strong project management skills, and has a passion for experiences. This position also requires the ability to work with partners across regions, and to deliver on customer expectations. This position works with diverse work teams comprised of Marriott associates and agencies to ensure successful execution of the experiences platforms.

Candidate Profile

Education and Experience Required

Four-year degree from an accredited university in Business Administration, Marketing, or related major and,

Five or more years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance.

Core Work Activities

Marriott Bonvoy Experiences

Implements targeted marketing strategies to drive awareness and increase bookings on the experiences platforms.

Manages the gift code program to surprise and delight key members and guests, enhancing loyalty and engagement.

Supports the global rollout and ongoing growth of the hotel solution by introducing new capabilities and curated marketing collections.

Oversees communications for the hotel solution, ensuring timely and relevant updates to corporate teams, hotels, and owners.

Prepares and delivers monthly performance reports to track progress and inform future initiatives.

Represents the hotel solution at conferences and industry events to promote awareness and foster relationships, as needed.

Identifies and manages new partners to expand the breadth and appeal of the experiences platforms.

Manages the photo library for the experiences platforms, ensuring high-quality and up-to-date assets are available for marketing use.

Supports the customer service team by handling escalations promptly and maintaining high standards of service.

Monitors competitors for innovations and trends to keep the platform competitive and relevant.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.