Service Center Manager

Service Center Manager

Atlantic Emergency Solutions has an immediate opening for an experienced full-time Service Center Manager. The Service Center Manager is responsible for managing the day to day operations for the location to include, but not limited to :

• Developing and maintaining customer relations
• Overseeing the operational costs and service center profitability
• Overseeing the scheduling of work in the shop
• Overseeing the closing of repair orders & parts tickets
• Warranty claim processing & claim payment receipts
• Handling customer complaints
• Dealer relations
• Service work contracts

Additionally, the Service Center Manager will be responsible for personnel management to include recruitment and selection, professional training and development, employee relations, and performance management. Individuals must be highly motivated, possess excellent organizational and time management skills, demonstrate exceptional oral and written communication skills, and demonstrate the ability to motivate others to perform at their peak to create a positive and productive work environment. Successful candidates must have at least 5-7 years of experience in a related field and at least three years of supervisory / lead experience and will require a pre-employment drug screening and satisfactory driving record. Competitive pay and benefit package, including employer paid medical, dental and life insurance.