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Client Support Specialist, Tier 1

Client Support Specialist, Tier 1

ClearCompany Talent Management SoftwareLouisville, KY, US
1 day ago
Job type
  • Full-time
Job description

Client Support Specialist, Tier 1

Listed in the Inc. 5000 for multiple consecutive years as the fastest-growing Talent Management platform in America, we are expanding our Customer Support Team with a mission to provide multi-level technical support to ClearCompany clients with an experience unparalleled in the industry. We are looking for curious, self-motivated, disciplined, and entrepreneurial individuals for a full-time role supporting our dynamic client base.

The base compensation for this position is $44,000 to $46,000 annualized depending on experience and qualifications.

Who You'll Work With

  • You will join forces with our Client Support leaders, and a team of Tier 1 and Tier 2 Support Specialists committed to optimizing client satisfaction through creative problem-solving.
  • You will work in a highly visible and solutions-driven environment interacting directly with our clients and collaborating with internal colleagues on the Product Development, Customer Success, and Implementation teams.
  • We are a remote team with diverse backgrounds.

What You'll Do

During your first 30 days

  • You will receive a sandbox account of our SaaS-based talent management platform to learn, test, and grow your knowledge and skills. You will go through formal product training with our training experts and build your foundation to begin interacting with customers.
  • You'll be challenged to learn how our clients use the product, how to overcome the product issues you uncover, and practice solving real client tickets in a controlled environment.
  • Learn ClearCompany proprietary support tools and technology. You'll be exposed to some HTML, CSS, APIs, and more.

    • During your first 60 days

  • You will be challenged to expand your product knowledge and begin to understand and diagnose deeper, root cause, technical issues.
  • You will begin to move to chats and phone calls with customers, handle more volume, refine your customer interactions, and develop finesse on processes and granular elements of the product.

    • At 90 days

  • You will be fully ramped, moving towards subject matter expertise in our platform while growing your skills as a support specialist. You will begin to liaise with internal teams on ticket resolution.
  • Additionally, our Client Solutions team develops and manages our client-facing help center, which provides our customers a comprehensive source for help materials and new product release documents. You will educate customers through the development and communication of these materials.

    • As a fully ramped Client Support Specialist, you will :

  • Act as a consultant and provide our clients with excellent support
  • Develop expert knowledge of our products and create efficiencies in our processes
  • Identify, troubleshoot and resolve issues encountered by users, and confirm and report bugs
  • Bring client-feedback to the team and suggest areas for improvement
  • Have fun, be an active team member and support your colleagues!

    • What We'd Like You To Have

  • A demonstrated independent streak : We're all about the team, but we don't like micro-management, so everyone needs to think on their feet and exhibit self-discipline.
  • Communication : We're on the lookout for decisive, organized candidates who have strong oral and written communication skills.
  • Client service : Experience dealing with clients in any capacity, including but not limited to call centers, IT support, service industry.
  • Technology : We are looking for people who enjoy working with technology. Some of the tools we work with include Zendesk, GSuite, Slack, and Zoom. We don't expect you to know how to use these tools and will teach you!
  • Transferable skills will be considered.

    • What You'll Love About ClearCompany

  • The people! Our employees and customers consistently express the best thing about ClearCompany is our close-knit, exceptionally talented team. Check out our achievements and G2 reviews.
  • A commitment to inclusion & belonging . Engagement = Inclusion. Your uniqueness powers our vision of a world where organizations perform optimally with empowered managers and engaged employees. Not only will you transform how we do business, but you will be a catalyst to change the world of work for our 3,000+ customers.
  • Outstanding benefits . Flexible vacation, medical / dental / vision, 401k with match, and even pet insurance. We've got your back so you can live your best life. See the full list here .
  • It's about ideas over egos . You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team. Learn more about our core values .
  • Professional growth . We have promoted 24% of our team members annually compared to 11% across the industry and open new roles to our employees first.
  • Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. You can even drop in for a virtual coffee break, connect with your ClearCompany mentor, or jump into a training session with our Learning Managers. Learn more here or check out our Great Places to Work Certification and Glassdoor reviews.

    • ClearCompany is an equal opportunity employer. We support and encourage diversity.

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