Talent.com
Client Support Specialist

Client Support Specialist

ADPLouisville, KY, United States
30+ days ago
Job type
  • Full-time
Job description

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

POSITION SUMMARY :

Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.

RESPONSIBILITIES :

  • Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
  • Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
  • Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
  • Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
  • Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
  • Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
  • Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.

QUALIFICATIONS REQUIRED :

  • Experience up to 1 year
  • Create a job alert for this search

    Client Support Specialist • Louisville, KY, United States

    Related jobs
    • Promoted
    Client Relations Specialist

    Client Relations Specialist

    VirtualVocationsLouisville, Kentucky, United States
    Full-time
    A company is looking for a Relations Specialist II.Key Responsibilities Respond to and resolve client cases with accuracy and urgency, meeting defined service level agreements (SLAs) Log and man...Show moreLast updated: 4 days ago
    • Promoted
    Client Support Specialist Dec 2024 / May 2025 Grads

    Client Support Specialist Dec 2024 / May 2025 Grads

    Automatic Data ProcessingLouisville, KY, US
    Full-time
    At ADP we are driven by your success.We engage your unique talents and perspectives.We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we s...Show moreLast updated: 30+ days ago
    • Promoted
    Business Process Specialist, Private Client Services

    Business Process Specialist, Private Client Services

    Marsh LLCLouisville, KY, United States
    Permanent
    Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful w...Show moreLast updated: 5 days ago
    • Promoted
    Client Manager

    Client Manager

    Crete Professionals AllianceLouisville, KY, US
    Full-time
    Founded in 2023, Crete Professionals Alliance (Crete PA) delivers big four firepower to local American firms.Our rapid growth has made us a magnet for leading firms nationwide, eager to join our re...Show moreLast updated: 30+ days ago
    • Promoted
    Client Support Specialist

    Client Support Specialist

    Integrity Trade ServicesLouisville, KY, US
    Full-time
    Client Support Specialist - $20-$22 / hour (DOE).Integrity Trade Services is seeking a professional, Bilingual Client Support Specialist to join our team and serve as the on-site liaison between our ...Show moreLast updated: 19 days ago
    Client Support Specialist - Now Hiring!

    Client Support Specialist - Now Hiring!

    ADPLouisville, KY, United States
    Full-time
    At ADP we are driven by your success.We engage your unique talents and perspectives.We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we s...Show moreLast updated: 30+ days ago
    • Promoted
    Client Support Specialist Dec 2025 / May 2026 Grads

    Client Support Specialist Dec 2025 / May 2026 Grads

    Automatic Data ProcessingLouisville, KY, US
    Full-time
    At ADP We Are Driven By Your Success.We engage your unique talents and perspectives.We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we s...Show moreLast updated: 30+ days ago
    • Promoted
    Polysomnographic Technologist

    Polysomnographic Technologist

    AscensionSalem, IN, United States
    Full-time
    Monday-Friday, on call hours to help troubleshoot / answer questions for home sleep studies.Various health insurance options & wellness plans. Retirement benefits including employer match plans.Long-...Show moreLast updated: 6 days ago
    • Promoted
    Revenue Support Specialist

    Revenue Support Specialist

    VirtualVocationsLouisville, Kentucky, United States
    Full-time
    A company is looking for a Revenue Support Specialist to support commercial and financial teams in a remote role.Key Responsibilities Manage internal contracts and support sales with quotes and d...Show moreLast updated: 3 days ago
    Client Services Specialist

    Client Services Specialist

    ThriveJeffersontown, Kentucky, US
    Full-time
    Quick Apply
    At RSS Technology Solutions, we take pride in supporting our teams with timely, efficient, and professional technical coordination. We are currently seeking an Account Specialist to join our Client ...Show moreLast updated: 30+ days ago
    Therapeutic Support Specialist

    Therapeutic Support Specialist

    Boys & Girls HavenLouisville, KY, US
    Full-time
    Quick Apply
    Our Mission At Boys & Girls Haven, we provide a Home and a Future for some of Kentucky's most vulnerable and at risk youth. As a nonprofit foster care agency, we exist to Shelter, Heal, and Teac...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $2650 / Week

    Travel CT Tech - $2650 / Week

    Cynet HealthMadison, IN, US
    Full-time
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Madison, IN.Shift : 3x12 hr days Start Date : 10 / 26 / 2025 Duration : 13 weeks Pay : $2650 / Week.Ranked #5 Best Travel...Show moreLast updated: 17 days ago
    • Promoted
    Client Success Specialist

    Client Success Specialist

    VirtualVocationsLouisville, Kentucky, United States
    Full-time
    A company is looking for a Junior Client Success Specialist to assist clients in recruiting participants for clinical trials. Key Responsibilities Guide new clients through the onboarding process ...Show moreLast updated: 30+ days ago
    Client Support Specialist - Urgently Hiring!

    Client Support Specialist - Urgently Hiring!

    ADPLouisville, KY, United States
    Full-time
    At ADP we are driven by your success.We engage your unique talents and perspectives.We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we s...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $2472.16 / Week

    Travel CT Tech - $2472.16 / Week

    FlexCareMadison, IN, US
    Full-time
    FlexCare is seeking an experienced CT Tech for an exciting Travel Allied job in Madison, IN.Shift : 3x12 hr days Start Date : 10 / 26 / 2025 Duration : 13 weeks Pay : $2472. NOTE : THIS IS A TRAVEL STAFFING ...Show moreLast updated: 6 days ago
    • Promoted
    Client Support Specialist

    Client Support Specialist

    Automatic Data ProcessingLouisville, KY, US
    Full-time
    Hiring Event Wednesday June 11 From 3PM-7PM.At ADP we are driven by your success.We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better.In y...Show moreLast updated: 30+ days ago
    • Promoted
    Recovery Coach

    Recovery Coach

    Voices of Hope Lexington IncLa Grange, KY, US
    Full-time
    Reports to : Program Coordinator .The Recovery Coach at Voices of Hope plays a crucial role in supporting individuals on their journey of recovery from substance use disorders.The coach provide...Show moreLast updated: 10 days ago
    • Promoted
    Client Support Associate

    Client Support Associate

    VirtualVocationsLouisville, Kentucky, United States
    Full-time
    A company is looking for an Associate, Client Support.Key Responsibilities Provide general support for the Loan Platforms, including user onboarding and account maintenance Analyze client admini...Show moreLast updated: 30+ days ago