Talent.com
Client Support Specialist
Client Support SpecialistADP • Louisville, KY, United States
No longer accepting applications
Client Support Specialist

Client Support Specialist

ADP • Louisville, KY, United States
30+ days ago
Job type
  • Full-time
Job description

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

POSITION SUMMARY:
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.

RESPONSIBILITIES:

  • Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
  • Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
  • Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
  • Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
  • Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
  • Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
  • Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.

QUALIFICATIONS REQUIRED:

  • Experience up to 1 year
Create a job alert for this search

Client Support Specialist • Louisville, KY, United States

Similar jobs

IT Support Specialist

US NavyScottsburg, IN, United States
Full-time

Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper...Show more

 • Promoted

Business Insurance Client Service Specialist (Field)

Oliver Wyman, LLCLouisville, KY, United States
Full-time

Business Insurance Client Service Specialist (Field).Award-winning, inclusive, Top Workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people.More than 11,000 of ...Show more

 • Promoted

Contractor: Remote Client Support

Summit ConnectionsLouisville, KY, United States
Remote
Full-time

Job DescriptionPlease read over before applying.We are onboarding independent customer service contractors to support customer care programs for nationally recognized brands.This opportunity is bes...Show more

 • Promoted

Travel Physical Therapist (PT) - $1,829 per week in Scottsburg, IN

AlliedTravelCareersScottsburg, IN, US
Full-time

AlliedTravelCareers is working with Prime HealthCare Staffing to find a qualified Physical Therapist (PT) in Scottsburg, Indiana, 47170!.Prime HealthCare Staffing, a national health care staffing c...Show more

 • Promoted

Senior Certinia Solutions Specialist

MMC CorporateLouisville, KY, United States
Full-time

We are seeking a Senior Solutions Specialist with deep functional expertise in Certinia, particularly in Finance and Operations.The ideal candidate will have experience across multiple implementati...Show more

 • Promoted

Business Insurance Client Service Specialist (Field)

Mercer FranceLouisville, KY, United States
Full-time

Business Insurance Client Service Specialist (Field).Award-winning, inclusive, Top Workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people.More than 11,000 of ...Show more

 • Promoted

Retail Support Specialist

DSI SystemsLouisville, KY, US
Full-time
Quick Apply

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p...Show more

Pain Management Physician

Enterprise Medical RecruitingAll Cities, Kentucky, US
Full-time

Pain Management physician employment in Kentucky :.Enterprise Medical Recruiting is assisting a Hospital in Kentucky to recruit a new Interventional Pain provider.They are open to ANE or PMR reside...Show more

 • Promoted

Client Specialist

BairdLouisville, KY, United States
Full-time

As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors.You'll be at the heart of the client e...Show more

 • Promoted

Outpatient Coding Support Specialist

Physician Care Coordination ConsultantsLouisville, KY, United States
Full-time

This is an exempt position under the Fair Labor Standards Act (FLSA) and is not eligible for overtime pay.Our mission is to drive financial wellness in healthcare organizations so more patients can...Show more

 • Promoted

Travel Customer Support Specialist (Flexible Schedule)

HJB TravelsLouisville, KY, United States
Full-time +1

About the job Travel Customer Support Specialist (Flexible Schedule).We are seeking a detail-oriented and service-driven.Travel Customer Support Specialist.This role is ideal for individuals who en...Show more

 • Promoted

Support Specialist - Tier 1 (Remote)

PATTERSON TECHNOLOGY CENTERLouisville, KY, United States
Remote
Full-time +2

Job DescriptionJob SummaryThe Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and / or chat session, to ensure the customer's questions are answered i...Show more

 • Promoted

Client Manager

U.S. BankLouisville, KY, United States
Full-time

Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We b...Show more

 • Promoted

Business Process Specialist, Private Client Services

Marsh & McLennanLouisville, KY, United States
Permanent

Business Process Specialist, Private Client Services At MMA.Award-winning, inclusive, top workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people.The industry'...Show more

 • Promoted

PayPal Customer Support Specialist

TradeJobsWorkforce47102 Austin, IN, US
Full-time

Now hiring an experienced PayPal Customer Support Specialist to perform daily responsibilities with dedication.Ensure compliance with company and safety standards.Work with your team to maintain ef...Show more

 • Promoted

Remote Fixed Income Capital Markets Associate - AI Trainer ($50-$60 per hour)

Data AnnotationHillview, Kentucky
Remote
Full-time +1

DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesScottsburg, IN, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more

 • Promoted

Sales Support Specialist

ConfidentialLouisville, KY, United States
Full-time

Are you passionate about delivering exceptional client support while helping drive business success? We are looking for a.In this role, you’ll play a key part in supporting our Sales.Show more