Data Center Technician

The primary responsibility for this position is to maximize the availability of all Data Center components. The technician is the point of contact for providing troubleshooting for all equipment in Data Center facility.

The technician will be responsible for Service Level Agreements (SLA) and work within them to see that there is a prompt response to the issues.

The activities for this position include :

• Provide Smart Hands support at data center site
• 24 / 7 emergency high touch request
• Arranging ad hoc servicing / repair
• Arranging periodic servicing
• Meeting with maintenance people
• Physical intervention (electrical / mechanical)
• Reacting to alarms (Client or Plant type alarms)
• Responding to reports that environmental conditions are out of bounds
• Support and assist in the troubleshooting and testing Datacenter equipment and components, including :
• o restarting equipment;
• o troubleshooting and patching power cables;

o Troubleshooting and patching Fiber and Copper cables

o identifying a switch port location;

o pinging key Devis and performing DNS lookups

o troubleshooting, installing, and where necessary removing equipment and / or components

o perform visual checks for hardware failure lights or console error messages, power status and hardware labels and

• Adding / changing / removing device - ILO, remote managed power
• Asset Tracking
• Manage and Maintain the DC inventory
• Manage and maintain DCIM tool used in the Datacenter
• Break Fix for IT Gear in Data Center (able to climb ladders)
• Cable Mining and Inspection
• Device Labeling and Cable tracing during troubleshooting
• Capacity Management Monitoring, Remediation, Planning and Maintenance
• DC SOX compliance process
• DC Compliance controls Test, document
• DC Compliance controls - track, execution, evidence repository, metrics
• DC Visitor Access Process
• Decommission IT equipment (able to lift at least 50 lbs)
• Environmental Infrastructure Alert monitoring of the DC Facility
• High Touch Request - reboots, touches, etc
• Maintain the DC Floor Space (Housekeeping - dust removal, vacuuming, subfloor cleaning, combustible walk through, etc)
• Infrastructure changes : interact with provider, schedule, CRQ, execution
• Inside the IT Container - Audit and Validation of Environment to ensure it meets Infrastructure requirements and Data Centre Standards (e.

g. Capacity / Temp / Humidity / Air Conditioning)

• Intelligent PDU maintenance - firmware upgrades
• Inventory - Defining requirements; patch cords, power cables, consumables (label tags, cable ties, label tape, hook-loop ties, etc.)
• Monitoring Alarms, Fire, Mechanical
• Monitoring / Reporting - Capacity (Power and Usage)
• Monitoring / Reporting - Environment - Humidity
• Monitoring / Reporting - Environment Temperature
• OE Assessment and Corrections
• Physical Server Installation Ops (Racking, Network Patching, Power, Remote Management)
• Preventive Maintenance Schedules
• Receiving IT equipment at the site
• SAN Fiber Management
• SOP, JSA, BCP, Emergency Response documented procedures
• Hard Drive Destruction
• Prepare de-installed equipment for salvage
• Daily / Monthly / Quarterly reports generation and Review with Customer

Educational Qualifications and experience :

• Have an associate or bachelor's degree (not a must)
• Certification in Data Center Management
• 3 years of experience on Data Center Services including managing Servers, Storage, Backup and Network devices
• Experienced in racking, stacking, cabling, decommissioning of Data Center Hardware devices.

In addition to the above, the personnel will have experience in DC capacity planning, monitoring and walk through

• Strong Verbal and Written communication skills
• Ability to walk around a good deal of time, and lift heavy devices
• Willingness to work in shifts, attend oncalls and weekend work as per schedule
9 days ago