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Public Safety Telecommunicator
Public Safety TelecommunicatorRutgers University • New Brunswick, NJ
Public Safety Telecommunicator

Public Safety Telecommunicator

Rutgers University • New Brunswick, NJ
30+ days ago
Job type
  • Full-time
Job description

Posting Summary

Rutgers, The State University of New Jersey, is seeking Public Safety Telecommunicators for the Police Department.

Among the key duties of this position are the following :

  • Monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.
  • Receives and coordinates all after traditional business hours calls for requests for facilities maintenance.
  • Handles in-person, text and application-based inquiries and telephone inquiries from the public.
  • Refers calls or dispatches assistance as appropriate.
  • Provides medical pre-arrival instructions for calls received via 9-1-1.
  • Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application, .

FLSA Nonexempt Grade 17 Salary Details Minimum Salary 46603.040 Mid Range Salary 54860.940 Maximum Salary 63466.660 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes :

  • Medical, prescription drug, and dental coverage
  • Paid vacation, holidays, and various leave programs
  • Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
  • Employee and dependent educational benefits
  • Life insurance coverage
  • Employee discounts programs

    • For detailed information on benefits and eligibility, please visit : . Position Status Full Time Working Hours Standard Hours 40.00 Daily Work Shift Work Arrangement Union Description AFSCME - Local 1761 COLT Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience

  • High / vocational school diploma or equivalent, plus two years clerical experience.

    • Certifications / Licenses

  • Must be a certified 9-1-1 operator or receive certification within 90 days of employment.

    • Required Knowledge, Skills, and Abilities

  • Requires the ability to record and maintain data in computerized and non-computerized formats.
  • Must be able to communicate effectively.
  • Must have effective client service skills.
  • In accordance with New Jersey State law, applicants must agree to undergo and authorize the university to conduct fingerprint, criminal history and / or child abuse record checks with various law enforcement agencies, including but not limited to : the Federal Bureau of Investigation, Identification Division and / or the New Jersey Division of State Police, Bureau of Identification.
  • Must pass a physical examination.
  • Must pass a psychological examination.
  • Must complete continuing education credits to maintain certifications required to perform essential functions of the position.
  • Applicants must also assume any costs incurred by the university associated with the background investigations whether required by statute or not.
  • Must be able to work various shifts, including weekends, overnights, and holidays; occasional overtime is required.

    • Preferred Qualifications

  • Radio communications or dispatcher experience, and professional computer experience are preferred.

    • Equipment Utilized Physical Demands and Work Environment

  • Monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.
  • Receives and coordinates all after traditional business hours calls for requests for facilities maintenance. Handles in-person, text and application-based inquiries and telephone inquiries from the public.
  • Refers calls or dispatches assistance as appropriate. Provides medical pre-arrival instructions for calls received via 9-1-1. Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.

    • Special Conditions

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