Customer Success Manager

A company is looking for a Customer Success Manager for their Merchant Services team.

Key Responsibilities

Manage the customer lifecycle, focusing on onboarding, long-term adoption, and revenue growth

Develop and maintain Strategic Account Plans with customers to drive growth and retention

Advocate for customers by collaborating with internal teams to align client needs with business strategy

Required Qualifications

5+ years of experience in a SaaS-based Customer Success role

Background in Merchant Services with experience in a payment Acquirer, Payfac, and / or ISO environment

Bachelor's Degree in Business, Marketing, Communications, Economics, or a related field

Strong customer focus with a commitment to understanding and addressing customer needs

Ability to adapt to complex problems and work collaboratively across teams