Technical Service Representative II

Technical Service Representative 2

At Percepta, we bring first-class service across each market we support. As a Technical Service Representative 2 in Melbourne, Florida , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

The claims payment analyst is responsible for the overall handling (reviewing, approving, and denying) of participating dealerships. Claims are received through a variety of sources.

What You'll Be Doing

• Review claims received in assigned sort groups via Company's claim payment system (OWS) to determine if claim meetspolicy guidelines.

o If all policy guidelines are met, the Claims Analyst is responsible for paying the claim to the dealer.

o If claim fails to meet policy, communicate the rationale for why a claim will be denied or adjusted to the dealership.

o Exercise sound judgment in balancing policy and dealer satisfaction when making determination to pay or reject.

o Recognize system issues and forward to OWS team or leadership for system correction

What You Bring to the Role

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breath and play by them every day . As a Percepta team member, you can expect :

Culture of Service - to be treated like you are the customer from day one

Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect - a team that is accountable, dependable and gives you their full attention

Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

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