Operations Site Manager

Operations Site Manager Department :

• Operations Employment Type : Full-Time Location : Tempe, Arizona (with collaboration across sites) Reports To : COO Salary : $85,000.00 Company Overview DMD Systems Recovery (DMD) is a certified B Corp specializing in IT Asset Disposition (ITAD) solutions.
• We uphold the highest environmental and security standards, delivering confidence to clients who value sustainability and data protection.
• Headquartered in Tempe, Arizona, DMD is a leader in electronics recycling and responsible asset management.
• Position Summary The Operations Site Manager is responsible for the leadership, management, and continuous improvement of all processing operations at the designated site.
• This includes overseeing receiving, sorting, data destruction, testing, shipping, and inventory management.
• The manager will drive operational excellence, ensure compliance with industry standards, and foster a culture of safety, quality, and high performance.
• This role is both strategic and hands-on, requiring the ability to lead teams, optimize processes, and deliver measurable results.
• Key Responsibilities Leadership & Team Management Interview, train, and develop a high-performing operations team.
• Provide ongoing coaching, performance feedback, and career development opportunities.
• Foster a positive, inclusive, and safety-focused work environment.
• Manage scheduling, timecards, and attendance to ensure adequate staffing and productivity.
• Operational Excellence Oversee all aspects of ITAD processing, including receiving, sorting, testing, data wiping, refurbishment, shipping, and inventory control.
• Ensure all operations meet or exceed company targets and Service Level Agreements (SLAs) for accuracy, throughput, and quality.
• Implement and monitor key performance indicators (KPIs) to drive continuous improvement.
• Maintain compliance with operational standards (e.g., ISO, R2, NAID) and company policies.
• Process Improvement & Innovation Identify opportunities to streamline workflows and enhance efficiency.
• Lead the adoption of new tools, technologies, and best practices to improve client experience and operational outcomes.
• Collaborate with cross-functional teams to implement process changes and resolve operational challenges.
• Compliance & Safety Ensure all site activities comply with environmental, health, safety, and data security regulations.
• Conduct regular audits and risk assessments to maintain compliance and mitigate potential hazards.
• Promote a culture of safety and accountability throughout the site.
• Client & Stakeholder Engagement Serve as the primary point of contact for site-level operational issues and client escalations.
• Communicate effectively with internal and external stakeholders to ensure alignment and satisfaction.
• Support business development initiatives by providing operational insights and expertise.
• Reporting & Administration Prepare and present regular reports on site performance, challenges, and improvement initiatives.
• Manage resource allocation for the site.
• Oversee inventory accuracy and asset tracking systems.
• Qualifications Education & Experience High school diploma, GED, or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum 5 years of experience in production or operations management, preferably in ITAD, electronics recycling, or related fields.
• At least 3 years of experience managing teams in a warehouse or processing environment.
• Experience with reverse logistics, asset disposition, or supply chain management is highly desirable.
• Familiarity with operational standards (ISO, R2, e-Stewards, NAID) and regulatory compliance.
• Skills & Competencies Strong leadership, coaching, and team-building skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Analytical mindset with a focus on process improvement and problem-solving.
• Proficiency with warehouse management systems (WMS), inventory tracking, and Microsoft Office Suite.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Physical Requirements Ability to stand for extended periods, squat, twist, bend, and lift 10–50 lbs (or more) regularly.
• Reasonable accommodations will be provided for individuals with disabilities.
• Compensation & Benefits Competitive salary, commensurate with experience and responsibilities.
• Comprehensive benefits package, including health, dental, vision, paid time off, and retirement plans.
• Opportunities for professional growth and advancement.
• Additional Information DMD is an equal opportunity employer.
• Pre-employment drug screening and background checks are required.   Powered by JazzHR