Job Description
Job Description
The Project Manager (PM) is accountable for the planning, coordination, and execution of client-facing projects across the Professional Services organization. Each structured engagement follows a formal project plan and adheres to best practice delivery methodologies. The PM builds that plan, manages it through execution, and ensures that all resources, milestones, deliverables, risks, and stakeholders are aligned to the expected outcomes. Use of Wrike to manage projects, phases, tasks, milestones, and, in some cases, client communications is foundational to the role.
The PM also owns the development of a consistent and scalable project delivery framework. This framework serves as the basis for repeatable, high-quality delivery and provides the parent structure for reusable templates by project type. PMs ensure consistency, accountability, utilization discipline, and delivery precision across all project work.
You will :
Project Leadership and Planning
- Maintain a consistent project delivery framework. Maintain reusable templates by project type that support scale and repeatability across Miva’s structured services
- Define project scope, deliverables, timelines, milestones, and task dependencies. All elements must align with the approved SOW or standardized service offering
- Develop detailed project plans in Wrike. Plans should include work breakdown structures, task ownership, phase timing, and milestone tracking
- Lead cross-functional planning sessions for large engagements. These sessions are used to ensure shared understanding and alignment before execution
- Partner with the Traffic Manager to ensure clean project intake and accurate Wrike setup. Confirm that resource availability supports delivery feasibility
Resource and Change Management
Actively manage delivery resource schedules in Wrike. Ensure all assignments reflect accurate milestone and task ownershipAlign task schedules with delivery resources based on resourcing targets, Wrike availability, and project pacingMonitor capacity and resolve scheduling gaps or conflicts that may impact project progressScope, document, and execute change orders for active projects. Align all scope adjustments with internal stakeholders and client approvalManage all scheduled and unscheduled backlog hours. Ensure they are regularly reviewed and appropriately allocated to support accurate forecasting and delivery of healthStakeholder Engagement and Communication
Serve as the primary client-facing contact throughout the project lifecycle. This includes kickoff, regular updates, and closureDevelop and execute a stakeholder communication plan. Include meeting cadence, update timing, and escalation pathsCoordinate client training sessions with the Training and Consulting Specialist. Use either the public training calendar or private delivery outlined in the SOWConfirm mutual expectations with the client at every phase. This reduces ambiguity and surfaces potential blockers before they impact deliveryQuality Assurance and Compliance
Ensure all deliverables meet defined QA standards. Deliverables must align with the service expectations outlined in the SOWMonitor project budget performance. Escalate any risks to budget variance promptlyMaintain Wrike project accuracy. This includes complete task structures, timelines, ownership assignments, and logical dependenciesMaintain delivery documentation and audit trails. Ensure all records are compliant with SOW definitions and Miva’s internal standardsPerformance Monitoring and Continuous Improvement
Maintain accurate status and percent complete for all in-flight projects in Wrike. Review regularly to confirm reliabilityTrack project indicators. This includes age, schedule adherence, and status variance for early detection of riskConduct post-project reviews. Use lessons learned to support continuous improvement and delivery model optimizationParticipate in delivery team initiatives to improve velocity, repeatability, and customer outcomesTrack time accurately in MiTime. Contribute to role-level utilization reporting and performance visibilityCore Skills and Competencies
Strategic Planning : Understand how to design structured, time-bound project plans that drive efficient execution. Align timelines and deliverables to business and service goalsStakeholder Management : Communicate clearly and consistently. Maintain alignment across clients, delivery teams, and project contributorsChange and Risk Control : Anticipate change and manage it effectively. Use proactive risk identification and mitigation planning to avoid project disruptionStructured and Iterative Delivery : Execute work in defined phases with clear checkpoints. Adjust plans based on progress, maintain flexibility, and ensure alignment with overall delivery goalsFinancial Awareness : Monitor project budget performance. Understand the relationship between resource usage, schedule management, and margin impactPerform other duties as assignedYou have :
3+ years of project management experience leading client-facing projectsProficiency with project management tools (Wrike preferred)Strong skills in scope, schedule, resource, and budget managementExperience with structured delivery methodologies (Waterfall, Agile, or hybrid)Excellent client communication and stakeholder management skillsAbility to manage change orders, risks, and QA standardsSolid documentation, organization, and priority management abilitiesBonus points if you have :
Advanced Wrike expertise (templates, reporting, automation)Experience in professional services, SaaS, or eCommerce industriesPMP, CSM, or related project management certificationsExperience facilitating client training sessionsBackground in continuous improvement initiativesTechnical familiarity with eCommerce platforms or integrationsOur awesome perks!
Remote company - work from anywhereUnlimited PTOMaternity / Paternity leaveMedical / Dental / Vision / FSA / Life401k with company match; vested immediatelyFlexible work scheduleInspiring & collaborative peersThe salary range for this position is $75k - $80k annually. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and / or education, particular skills, and location.
Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states : AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA.
Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.
Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce.
Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth.
Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024.
Miva, Inc. is an Equal Opportunity Employer.
Read Miva's Applicant Privacy Notice Here.
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