Unit Operations Coordinator ED Mpls

Unit Operations Coordinator

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital.

The pediatric emergency department at Children's Minnesota Minneapolis campus is the only freestanding pediatric Level I trauma center in the area. Our interdisciplinary team of dedicated professionals cares for a wide-range of pediatric trauma and injuries, such as chest, bone, spinal cord, head and neck and abdominal injuries. We care for over 48,000 patients annually and treat almost 40 percent of all pediatric trauma in the Twin Cities. Our 28-bed Level I trauma center serves our neighbors in Minneapolis, as well as outlying facilities that depend on our critical care expertise. We offer a variety of services to our community partners, including critical care transport and telehealth. Although our specialty is pediatric emergency medicine, we are a community-based hospital that serves as a safety-net for families without a primary care provider. Our family-centered focus strives to consider social, economic and cultural diversity living our core value of putting "Kids First." We provide care from birth through adulthood, considering age and developmental level when interacting with our patients. We incorporate the Comfort Promise into our care ensuring that procedural pain is minimized whenever possible. We value teamwork, open communication, safety, and respect. We embrace an environment that encourages learning, and professional growth. Our team of emergency department professionals is committed to providing excellent care to our patients and families.

Position Summary

The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. This role may be required to float to other hospital departments as needed based on need.

Education / Work Experience : High school diploma preferred 1-year of experience in a patient care setting preferred

Skills and Abilities : Outstanding professional and positive customer service skills essential Positive attitude Exceptional problem solving skills Strong computer skills such as Microsoft word, excel or hospital technology systems Ability to coach others with hospital technology systems Competent with basic medical terminology Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking) Self-directed, organized, and problem solver. Ability to multitask, direct and support information processes on patient care units, work independently and within a team