Unit Operations Coordinator SCN Mpls

Unit Operations Coordinator

The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. This role may be required to float to other hospital departments as needed based on need.

Education / Work Experience : High school diploma preferred 1-year of experience in a patient care setting preferred.

Skills and Abilities : Outstanding professional and positive customer service skills essential Positive attitude Exceptional problem solving skills Strong computer skills such as Microsoft word, excel or hospital technology systems Ability to coach others with hospital technology systems Competent with basic medical terminology Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking) Self-directed, organized, and problem solver. Ability to multitask, direct and support information processes on patient care units, work independently and within a team