O&M Service Site Manager

Job Description

Job Description

O&M Service Site Manager - Global Service Team

Company Overview

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation. Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental and vision insurance, and flexible working hours.

For more information about LGESVT, please visit www.lgensol-vt.com.

Position Overview

You will have a leadership role in providing O&M (Operation & Maintenance) and technical support on Energy Storage Systems and ancillary equipment starting from installation through warranty and long-term operation service support regionally. This position also interfaces with customer and third-party contractors of large system components including battery DC system, PCS, Transformers, Auxiliary power, and air conditioning systems.

Primary Responsibilities

Personnel & Operations Leadership

• Lead field O&M service teams of 2–4 professional staff, and 6 to 10 field service technicians or subcontractors; organize personnel work rotations, and field coverage to meet availability and performance assurance.
• Establish, promote, and maintain good customer service relationships with internal and external team members.
• Act as main point-of-contact for customer’s O&M team, site owners, asset managers, and internal stakeholders as Service engineering team, Supply chain team, Digital tool support teams, etc.
• Educate customers and contractors on basic equipment operation, response, and maintenance.
• Manage authorized service providers, contractors and vendors : oversee hiring, performance, safety, scheduling, scopes of work, and quality assurance, effectively and on collaborative manners.
• Operational budgeting & P&L reporting : develop budgets, apply for staffing plan, approve time / materials, track costs and invoicing to meet P&L budgetary plan.
• Perform scheduling and meetings and maintain accurate site records of work performed and site issues on Digital Workorder tools.
• Ensure safety & compliance : lead request H&S practices, people training matrix, author and review safety permits, maintain compliance with guidance provided by the department H&S manager.

Technical O&M & Site Oversight

Knowledge, Skills and Abilities

Required :

Desired :

Education and Experience