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Field Service Representative - Power Distribution/Electrical
Field Service Representative - Power Distribution/ElectricalSchneider Electric North America • Troy, MI, US
Field Service Representative - Power Distribution / Electrical

Field Service Representative - Power Distribution / Electrical

Schneider Electric North America • Troy, MI, US
12 hours ago
Job type
  • Full-time
Job description

Overview

Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric!

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

This position will support a major data center project and focuses on electrical startup, testing, and commissioning of power distribution systems. It can be located in Abilene and / or the surrounding areas.

Responsibilities

  • Pre-site, startup, repair, preventive maintenance, and field modification of equipment
  • Problem solving with customers, electricians, sales partners, technical support, District Service teams
  • Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
  • Working with your Manager and / or Regional Service Director to resolve complex escalated issues
  • Continuous learning and training on various products both in the field and in the classroom

On some days, you may

  • Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle / air.
  • Assist senior technicians and support Project Management on larger system start-ups
  • Work alongside larger teams of Field Service Representatives and collaborate with Project Managers on higher complexity projects
  • Act on behalf of the District Service Manager to resolve operational issues as required
  • Qualifications

  • An Associate's degree, trade / vocational certification, Military training or similar experience in electrical-related disciplines.
  • The ability to read blueprints / schematics
  • Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
  • 2+ years of field service repair and customer service with UPS and related electrical equipment
  • 2+ years in Field Services or equivalent industry experience
  • 3+ years in electrical service, commissioning, or data center environments
  • Experience with switchboards, circuit breakers, transformers, and testing protocols
  • Relevant certifications (NETA, NICET, OSHA 30) preferred
  • Adherence to safety practices and company safety procedures (lockout / tagout, safety trainings on time)
  • Identify hazards and report safety matters, incidents, near misses to management or safety representative
  • NFPA-70E or OSHA experience is preferred
  • Safe driving and vehicle operations skills
  • Skilled at utilizing test and diagnostic equipment
  • Experience reading and interpreting schematics, drawings, and operation manuals
  • Ability to write service reports, correspondence, procedures, and present information to customers
  • Physical ability to perform tasks such as bending, stooping, lifting up to 40 pounds
  • Work outside in varied environmental conditions and in confined spaces
  • What we have for you

    Within your first 180 days, you'll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. After training visits, you'll continue with online training and will be paired with a local area mentor for on-the-job onboarding.

    Hear from one of our Field Service Representatives who loves her job and working with her customers! https : / / www.youtube.com / watch?v=CAKJVzjVMTA

    Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us : http : / / se.com / us / careers

    Application and equality information

    You must submit an online application to be considered for any position with us. This position will be posted until filled.

    Schneider Electric is an Equal Opportunity Employer and provides equal employment opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.

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