Customer Service Representative

OverviewThe Mortgage Customer Service Representative handles inbound calls related to homeowners insurance, assisting borrowers, agents, and financial institutions with payment and coverage inquiries. The role requires multitasking across systems, accurate documentation, and professional problem-solving to meet service standards. What You’ll DoHandle approximately 35–45 inbound calls daily, averaging 11–14 minutes per callRespond to insurance servicing inquiries related to homeowners insuranceAssist borrowers, insurance agents, and financial institutions with payment and coverage questionsNavigate multiple systems to research and accurately document each callDeliver prompt, professional, and accurate service to meet internal and external standardsApply strong problem-solving and resolution skills to address customer concernsMaintain professionalism and efficiency across all interactions What You BringMinimum of 1 year of recent customer service experience (call center preferred; front desk / admin experience acceptable)Proficiency in using a Windows PC and navigating software systemsTyping speed of at least 35 words per minuteStrong verbal and written communication skills for phone and email interactionsStable internet connection for remote training and workReliable transportation for potential onsite needsNice to Have : 2+ years of call center experienceExperience in insurance or mortgage services Schedule & TrainingContract to HireWork Setup : Onsite during Training then Hybrid (2 days onsite; 3 days WFH)Start Date : October 29, 2025Shift for Training : 9 : 30AM - 6 : 00PMLocation : 700 Tower Drive, Troy, Michigan, 48098Available Shifts after Training : (Monday - Friday)10 : 30AM - 7 : 00PM11 : 30AM - 8 : 00PM Pay and BenefitsPay : $17 / hourMedical, dental, and vision insurance401(k) retirement savings planLife and disability insurancePay and BenefitsThe pay range for this position is $17.00 - $18.50 / hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Troy,MI.Application DeadlineThis position is anticipated to close on Oct 17, 2025.h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.