Operations Manager

Operations Manager

Position Summary

The Operations Manager is directly responsible for all aspects of branch operations (Service & Engineered Products) including team member experience, safety, sales, service, production, customer experience, inspections, profitability, and business growth.

Job Duties

• Serve as a business "owner" Proprietor, Teammate, Partner who ensures the branch meets sales and budgetary objectives through field productivity, scheduling, timely / efficient billing, controlled costs, and financial responsibilities (e.g. A / R and P&L).
• Provide preeminent customer experience "service" and sales support to maintain / grow existingcustomer relationships, gain new customers, and keep the appropriate customer.
• Champion, Continuous development, career pathing, recruiting, and growth for all team.
• Grow location's inspection contract base, repairs / replacements / upgrades resulting from inspection findings.
• Communicate product specifications, daily schedules, on time delivery (OTD), and local inventory status with internal / external partners.
• Monitor / maintain an accurate and acceptable utilization rate of field technicians.
• Sustain regular communication channels with business unit leaders regarding all business aspects and utilize A-Teams for non-standard work.
• Apply Lean Six Sigma Principles to reduce waste and improve efficiencies to meet on time delivery and other metrics. Responsible for maintenance and housekeeping / general upkeep of the branch. Assure team members maintain all vehicles, equipment, storage, and work areas used in the field and production areas.
• Utilize performance reviews, personal development plans, career paths, and retention / promotion plans to shepherd the team member's life cycle.
• Perform other duties as assigned.

Education

Experience & Skills

Safety